Believe in Randy!!! He delivers.
This is a great value for the area. The parking is secure, the rooms are acceptable, except for room 228. Read below for our story...
When I first saw the comments about this hotel, I had already booked it. The comments were mostly negative and I was planning to cancel. I called the hotel directly and spoke with Randy the manager.
He told me that people don't usually write comments if they have a good experience, which is true, if I look at myself.
He told me that everyone on his staff would be helpful and if I had any problems, have them call him at home. I decided to give him a shot.
Our family arrived very late, after a three hour excursion when we got lost coming from Disneyland to Hollywood. We arrived at 11:00 and were a bit scared when we saw the entrance from the parking garage to the elevator taking us to the lobby.
(Hey Randy)...
That could do a lot for people's expectations if that were made more pleasing and sturdy. RLI
Anyway, we were surprised to see a very nice lobby and the security systems in place were acceptable.
When we got to our room, we were again surprised to see a room which was clean and welcoming. The room was apparently undergoing a renovation, but none the less, nice.
The continential breakfast was very good. Name brand products, plentiful and very good.
I am someone who can be classified as very needy in a hotel, but all my needs were met with polite and prompt service.
***Other than the entry area in the parking garage, my only real problem was that the showers, which are tiled and clean, were slippery. There was no tub in our room but the water was plentiful, not restricted flow like most hotels.
All in all, it was worth taking the chance with Randy. My friends stayed in room 228 and someone has apparently snuck a dog in there. They did not complain to the hotel staff but I did. As I said before, we arrived very late and by the time I called with the problem, the last room was taken for the night. I have no doubt that, if given notice earlier, the staff would have move them without question.
All the staff were polite, professional and friendly. They were very helpful and I was very happy with the whole experience.
Not having been to Hollywood before, I was a bit let down by the area as a whole, but our van was secure and so were we.
Thanks. Renee I. Room 242, February 19-21 2008.