Beautiful hotel but dishonest service!
By Chris, 10/23/09
The hotel was wonderful and I would stay again. However, be sure to double check your credit card bills at the bar. We we told there was pool side service for drinks and food at lunchtime. After waiting for 30 minutes and not seeing a server, I went to the bar to inquire. The bartender completely ignored me while he was attending to his 2 regular customers. Long story short, the food never came to us, it just sat at the bar getting cold. He was extremely rude and snapped at me to sign for the bill. I chose to not write in a tip, something I've never done before, but I didn't feel he deserved one. Later, the following day during check out, I noticed our charges and saw that the bartender wrote in a $5 tip for himself. I immediately brought this to the attention of the front desk and manager and they apologized and credited me the $5. I was taken aback, "that's it, and here's your $5." I hope more was done on the inside than just that. So for your own good, double check all of the charges during checkout to make sure they match.
