Quality Inn Pasadena, Pasadena

“Not a Convention Center Motel” I don't feel they should be alluding that this hotel is in anyway located in close proximity to the Pasadena Convention Center. It was in fact several miles distant and I was in town to attend a 3 day event at that venue. The young gentleman on the evening shift was very helpful in changing rooms when my original assignment Room #205 had the very strong odor of smoke. Room #117 where I ended up did not have working hot water in the shower but was clean and clean smelling. The lady at the makeshift front desk with the dog not so pleasant on the morning I checked out. I found her to be quite rude and abrupt. Everytime I left my room I was unable to get back in. I had to go back to the office 4 times to get my electronic key reset during my stay. Consistent with other comments I have subsequently found on this property once the sun goes down there are a lot of "shady" characters on the premises. I had to wade through a whole group of individuals clad in gangster style clothing to check in on my arrival who questioned me on how was I able to get a room when they couldn't and how much was I paying. On the second morning of my stay I was awakened in the wee hours of the morning by a verbal turned fist fight that worked its way from the room next door? out into the parking lot. So I question how safe it is to stay here especially if you wanted to go back out to your car after dark and are electronically locked out of your room with nowhere to go if confronted. If I had read other guests comments beforehand on this issue I probably would have chosen another property to stay at. Other then when other individuals guest or otherwise were dukeing it out in the parking lot or lurking in the shadows, it was was probably the quietest motel room I can remember staying in. I slept very well and the bed and linens were clean and fresh. Breakfast was a cramped affair due to ongoing renovations of the lobby area but the quantity and quality of the food was good. All in all however, I MIGHT consider staying again if there was some visible sign of a live security guard after hours to deal with the rowdys but I'm not sure I'm willing to take the chance.

BEWARE. I booked a year ahead Jan 08 to take my 8 year old daughter to the Rose Parade Jan 09. While I didnot read the fine print of my contract, I had never intended not to make this trip, until 2 weeks before when my daughter became ill. I thought she would recover and we could make the trip, however she didnot and upon calling the hotel and inquiring about when I needed to cancel I was advised Oct 2 2008. NO EXCEPTIONS. I spoke to the online booking company who advised me there was nothing they could do, they advised me to call the hotel and talk to the manager. I was advised by him that there was nothing he could do. He informed me that in 5 years of working there he has never seen the owners refund any reservation for any reason. I explained that her illness was out of my control and offered to supply doctors validation but to no avail. While I can appreciate rules and regulations and understand that time of year would be there busiest, I also believe that the room could have been filled very easily and in legitimate cases certain exceptions can be made. My loss $570

Our experience was great.(I suggest that the October 2008 critical reviewer may be a dog-lover, crank, and the others outdated as the place has been fixed up.) Our room was immaculate, cleaned thoroughly everyday; our third floor room was totally quiet; free in-room internet access easy; continental breakfast had great variety, and healthy (we were there for the marathon run); nice location on the east side of town just 100 yards from a Target Store (very handy) and 1/4 mile from Metro station; and staff were extremely friendly and helpful with ideas for stores anad restaurants. Forget the boo-birds, this place is a good deal. This 65-year old Wisconsin attorney and his two 30-year old sons (marathon runners) say so.

This place was unreal. Used soap and wrapper left on the sink, blow dryer did not work, no hangers in closet, maids did not pick up trash in the room, toilet rocked back and forth while you were "using" it, mold in the bathtub...not worth what we paid. Had I known it would be like this I would have paid less and gotten a Motel 6 room. I do have to say that the front office staff was pleasant. That was the ONLY positive in this place. We will never stay here again.

The room was clean, and decent sized. However, the bathroom was a little moldy, not too terrible. The ‘high-speed’ internet was reliable and the breakfast was average. The female that checked us in was VERY unfriendly. The spa area was filthy and rundown, and the sauna did not operate. The real downside was the group of young men standing out at the entrance and hanging around the parking lot all night; the high-pitched screaming females that kept us up past 4 a.m. did not help. Even after the police had been here twice during the day for perhaps unrelated events, it’s disheartening to think that in a nice, quiet city like Pasadena, Quality Inn management/staff refuses to deter this behavior and ensure the safety and peace of mind for their quests. Overall rating for price paid: 1.5 stars.

Excellent customer service and clean, quiet rooms. Great location on Colorado Blvd, and walking distance to rental car company. Will stay there again.

Location is good.Entrance to I-210 is 1block away.All rooms have been remodeled and new furniture installed.New friendly and helpful personnel now work here.Beds are very comfortable and rooms clean.I would stay here again!