Rancho Bernardo Inn Golf and Spa Resort, San Diego

I must say that the hotel services were on point. Good housekeeping, good room service. However, I found sleeping here to be next to impossible. ROOM 701 is RIGHT next to the stairwell, and I could hear guests and staff members going up and down the stairs at ALL HOURS (so much for the construction of the building). To make matters worse, I was awakened by sawing and drilling on the 2nd morning of my 3-night stay at 7:30 AM!! I called the front desk and politely asked if they could postpone the construction, or landscaping, or whatever the devil was going on, and they said okay, but the noise kept up for another HOUR! I called the front desk a second time, and the front desk clerk says he will ask the construction workers to "pipe down until about 9:00" ??????? I had already lost an hour of sleep, and all he could offer me was 30 more minutes??!! This is absurd, and of course, the noise didn't stop then, either, so I decided to go with Option 3: Express Checkout. It really was THAT BAD. I was forced out into the rain by poor customer service and noise pollution. The pest problem was another major issue. I do not expect to be greeted by a big spider every morning for $270.00 a night. All in all, the worst hotel experience of my life. Very undeserving of a AAA 4 diamond rating.