Bad customer service!
By A Yahoo! Contributor, 12/28/08
We made a reservation for dinner at 6:00pm on Christmas Day at this hotel. When we arrived, we were told that we had to wait for 30 minutes before we could be seated. A group of five ahead of us who had a 5:00pm reservation was waiting for an hour a fifteen minutes. The host was not friendly to any of us and made a sarcastic comment, "You could go somewhere else for dinner if you didn't want to wait, but then we are the only one in town that is open for Christmas!" As more and more customers walked in, the hosts would tell everyone the same thing - to wait for 30 minutes. We then decided to take a peek at the dining area and we counted 8 empty tables! None of us were seated at all. Finally, we decided to walk out. We will never ever go back to a restaurant like this that treat its customers with no respect at all!