Monterey Plaza Hotel And Spa, Monterey

Our stay here was outstanding. The room are spacious and well appointed. The staff was so helpful and accessible. My family loved the apple bowl at the front desk, nice touch. We spent many mornings in the lobby by the fireplace watching the sea otters in the bay. We rented kayaks for the day from Adventures by the Sea (across the street) and were able come and go from the beach in front of the hotel. We first went to the warf which was covered with Sea Lions then later we went down by the aquarium and floated near otters and seals. The seals were so cute! they kept popping up near the kayak as if to play peek-a-boo. I also loved walking the beach and under the hotel at low tide. It was fun to see the Starfish and other sea life (be careful where you step). This is a luxury hotel and has lots activities planned for guest if you'd like to join a group. The hotel also has an arrangement with the coffee shop to provide complimentary coffee to guests. We ended up getting breakfast there since their fruit and pastry selection was so good. We did not use the Spa and I know that you must be 18 or older to use the facilities so if your with kids, forget it. Overall, I highly recommend this hotel for a great stay in Monterey bay

A great location but a disapointment for the expennse! The mini fridg was unclean as was the shelving around it!. No coffee service found in the room as noted in on line information and in orientation book found in room. The complimentary coffee was found only between 6-7 am in the cafe down stairs!!

Really enjoyed our stay at the Monterey Plaza Hotel. Location is great for touring the monterey bay and downtown monterey. Spa was wonderful

Went for spa treatments, rooms were cold and the table for the sugar scrub was very uncomfortable. The headrest was not positioned properly so you either felt like you were being choked because it went across your throat your you had to put your chin on that part, leaving your head too high. Either way was uncomfortable. Showers had dirty towels in it from previous guests, I never saw an attendant come in to clean or pick up towels at all while I was there. To top it off, getting our car out of valet parking took 20 minutes. We came in 2 cars and the other car got there a full 5 minutes before ours even though we both gave our tickets at the same time. The driveway frequently got blocked by drivers coming in and out so that even when you did get your car, you sometimes had to wait to drive out. I don't know if they were cutting back on staff but they sure could improve on service.

Friendly staff greeted my family and I only to be followed by the most uncomfortable hotel going experience I've ever had. They lure you in by offering a fairly nice looking hotel. Then they don't inform you that there is NO AIR CONDITIONING! This forces you to open the windows and subjects you to a rather noisy street scene. (Motorcycles, loud music and delivery trucks) Needless to say, between the noise and hot, stale air, restful sleep was at a minimum. Several guests I spoke with had similar complaints. Don't let the good reviews fool you...don't stay here. It's overpriced and substandard.

This was one of my best experiences staying at a hotel! The staff is extremely courteous and helpful and the facility is very elegant. After reading some of the previous one and two-star reviews, I can’t believe these people stayed in the same hotel that I experienced. It’s true that the facility has no air conditioning but really folks! … this hotel is in Monterey California and NOT Las Vegas or Houston Texas!! There’s no need for AC when the rooms open directly to the Monterey Bay where temperatures rarely exceed 70 degrees. And it’s also true that you may hear the barking from the harbor seals but that’s also part of the atmosphere of staying at a hotel located directly on the Bay.

It's a lovely place in a great location, but if you are on the inland side, as we were, the lack of A/C is a big issue. We were routinely uncomfortably warm, including when going to bed at 10 p.m. When asked for assistance, we were told we could get an extra fan. Well, in a nice hotel like that, it seems rather odd to be laying there with 3 fans blowing praying for a breeze through an open window. An upgrade would have been $150-200 more per night -- well, we didn't want an upgrade, we just wanted to be comfortable! Isn't that *their* problem? Not in their view. It was "warm for Monterey" that weekend -- well, welcome to climate change. We heard from guests on the ocean side that while there were lovely breezes, the sea lions barked all night. Bottom line, guests need to be able to control the room temperature in a nice hotel.

We discovered this beautiful hotel several years ago quite by accident and wandered through it before we decided to come back and stay. The experience was one we will never forget from the wonderful down pillows to the sounds of the crashing waves. (We bought the pillows by the way!)We have been returning every year on special occasions or just because...

The service was friendly and professional without being pushy or overly familiar. The front desk knew the details of our reservation and everything was exactly as promised. Our room was large with a partial view of the Bay and very comfortable. We actually chose the hotel because we had previously eaten at The Duck Club restaurant there. Once again we had a memorable meal and the setting over the Bay is beautiful.

Avoid the Monterey Plaza Hotel. Worst ever experience. Hot and noisy rooms even when cool outside. No air-conditioning in any of the rooms. Management rude and refused to listen to complaints or do anything. Very bad attitude. I suppose we were luckier than some after reading other reviews.