We are satisfied! Definitely will stay here again!
By A Yahoo! Contributor, 8/13/09
I don't know what happened with all these other people's experience but in my first hand experience, the staff were all very friendly and they made us feel very welcomed. However we got lost and took the wrong freeway exit, fortunately we were able to call in and the gentleman that answered the phone wwas very helpful and gave us directions. We arrived much earlier than expected. The gentleman that was at the front desk was nice enough to check us in at 11:00 and we waited for about 30 minutes until we got in the room. He prioritized our room to be cleaned by the maid. Very much appreciated because my family and I were sooooo tired from the long drive, we just crashed on the bed, soooo exausted. The bed was so comfortable had tons of pillows, we had the nonsmoking rm in the non smoking building on the top level, which had a pretty cool view of what San Fran is all about. The only thing is my brother is a smoker and he had to go down by the elevator on a bench to smoke because we were told that the entire bldg we were on was totally NON SMOKING! What?! and that if someone smoked in our room we would be charged a penalty. But ofcourse I am not willing to pay that much just so my brother could smoke in the room and I don't smoke as I told her, hate the smell of it. So no smoke, no probs, no charges, no harm done. Seems fair enough. Breakfast was great, filled us up before heading for fisherman's wharf. The lady was very helpful booked us a tour for the next day. Definitely will stay here again.