Bait and Switch BE AWARE!
By A Yahoo! Contributor, 11/2/10
Reserved a non-smoking room at this hotel at 1300 Columbus Ave. After we checked in (and signed the rate card), we were told that no non-smoking rooms were available, so my reservation was useless. We were then told that we had to take our bags one and a half blocks to 495 Beach street and another building also marked Holiday Inn, which is not nearly as nice. All the pictures on Southwest Airlines.com. where we booked this reservation show the 1300 Columbus Ave property with a nice Bistro in the lobby and a cafe that serves Starbucks coffee. Over at 495 Beach Street they have a 24-hour Denny's. Lovely. When I asked for a lower rate, for a lower rate hotel, I was informed that it was the same hotel. Really? The same hotel, but a different address? Crooks.