Clarion Hotel San Jose Airport, San Jose

I was going to San Jose for work, so of course my wife wanted to come along. Everything that this hotel said it would do on-line they deliver perfectly. The Front Desk staff were extremely polite even though, the had three phone calls during my check in time, but some how they still made me feel like I was Number 1!!! Arnold and Mayra, work and bounce off each other great. Even though the we're over sold I came in, they did everything they could to make sure I got everything I wanted. The rooms where clean and I felt save beyond measure. The FREE Breakfast was better then any other hotel I have stayed with. I will be coming back again next month, and there's no question in my mind where I will stay.

The one star is for the management at this hotel. If I could do zero stars, I would. They overcharged me on my room. I politely called to complain. I was hung up on by the manager on duty. I asked to speak to her manager and was finally transferred to that person's voicemail. I left a voicemail with my contact info and never heard back. I've tried repeatedly to get this resolved and they've been extremely uncooperative with me.

The rooms were great, comfortable beds, clean, updated. The pool area with hot tub was beautiful & convenient. All of the staff were very helpful. The free breakfast was unbelievable-waffles, cereal, pancakes, sausage, coffee, juices..... I would definitely go back again, and recommend this hotel to everyone. Tina & Courtney

We found the rooms upgraded with brand new FABULOUS beds and a wonderful staff. I have noticed most of these other reviews are old and before the new ownership. This is a very nice hotel with a great pool area and perfect for people and families trying to enjoy the bay area on a budget... We will be back!!!

Arrived at the airport at 8pm and called for the shuttle. Three phone calls and 45 minutes later it finally arrived. I had booked a courtyard view room and they gave me one facing the parking lot - on the second floor with no elevator. I will say that when I complained, the clerk did some shifting of reservations and gave me a free room upgrade in order to give me a ground floor room in a quiet corner of the courtyard. But my "upgraded" room was awful. I've stayed at no-tell motels that were better! Dingy, smelly, with a concave mattress that made my back ache just looking at it. I ended up calling another hotel to book a room for the remainder of my stay, and checked out after just one night. Definitely not up to par.

At check in, the woman at the counter was a little rude when I asked questions and seemed annoyed. When we entered the room, the smell of mildew was present in the room. The room was clean, however, with the smell it *seemed* dirty. Our room was directly next to the cleaning crew office. They yelled instructions to each other across the hallway and throughout the room next door. This could be plainly heard in our room. After a 13 hour flight, it is not pleasant to be awaken at 6:30am this way. The two redeeming qualities were the very convenient airpot shuttle and the hot breakfat, although the breakfast stopped serving at a too early 9am.

The Clarion hotel was easy to locate and very comfortable. The staff was pleasant and professional. I most enjoyed the atmosphere because it impressed me as much larger that it actually was. The grounds were well maintained and very clean. I enjoyed a deilicious breakfast and the dining attendant was so helpful. I would stay at this Clarion hotel again and would recommend it to my friends and acquaintances.

This is nothing. The room is similar as Motel 8. Internet is fine but they should tell people in advance that this does not have wireless so that clients can prepare. The staff needs to be more professional. We come to the hotel around NOON. They did not allow to check in before 2PM. Otherwise, it will charge for 20 dollars. This is ridiculous. Nice hotel does not do this.

We were only there for sleeping and did not use the amenities. This was a good place to stay with nice and curteous people.

The hotel service was very good. The room was comfortable and it was the most convenient place for me to stay. Overall, I enjoyed my stay.