Disney's Paradise Pier Hotel, Anaheim

We loved the paradise pier, upon arrival we were told that we were the big kahuna family and got upgraded to a beautiful room with a great view, our room was cleaned everyday before we got back and three chocolates were left on each bed. The staff were very friendly and helpful 24/7 and made it very easy to relax after a big day at the parks.

I put my brother who has diabetes and recently had a serious operation on his foot at this hotel because I thought it would be one of the highlights of his trip to Disneyland. Let me tell you it was far from that. A) Beware there is NO ELEVATOR in the parking garage -- if you have even a tiny bit of trouble walking or are carrying kids get out in the front of the hotel. The manager told me the ADA does not require an elevator in the garage when I asked. This hotel is about 1/2 mile walk from Disneyland's monorail ride. We finally begged for help and they took us over in a golf cart about half way. It was still a long ways maybe 3-4 blocks to the monorail. And at the monorail there was a stampede almost to get on with people getting strollers caught in the doors etc. So do not recommend that for a way to get to Disneyland with a disabled person. Besides if you arrive at night like we did -- it is DARK of course and you must make your way to the front gate to see if just possibly there is a scooter (Electronic vehicle available for rent for $65. Most sell out by 10 am in the morning and you cannot reserve. Hotel never said anything about selling out scooters. Hotel staff talks Spanish or other languages much of the time among themselves -- so if you speak English you feel like a stranger. Hotel breakfast looked gorgeous but we arrived at 11:10 and even though my brother has diabetes he was told it was TOO LATE ...and we must wait until 12 noon when the only other food area opens at the hotel. Pizza is the only thing they appear to serve to the rooms from outside vendor. We bought a $100 in the store at the hotel and were not treated well either. They said you cold get a bag for $20 extra and then turns out that means PLUS TAXES and other charges!!! Of course by the time we got to Disneyland on Sunday -- the electronic scooters were all sold out at $65 plus a $1000 hold on your credit card (who has a $1000 extra available on credit card when going to disneyland for big trip???) Service in the lounge area restaurant was SLOW -- slow to get waited on and very slow (10 minutes to get a check). When I called the manager Andrew said that they have to close the restaurant at 11 am but some food is available in the lobby area (no one was working there so how do you get that food and is it food a diabetic can have?) Wake up Disney Resort-- lots of boomers coming soon with their kids and grandkids. They will have some walking issues and many are diabetics. PS The directions to the hotel on the website are very poor too. WHAT A DISAPPOINTMENT -- oh yes normal nightly rate $500 PLUS a $15 nightly resort charge !

I wanted to write and say how dissapointed I was with the Paradise Pier Hotel. We stayed for 5 nights at the hotel. It was only on the 4th night that we discovered a cockroach in our room. Next to the safe and I took pictures to prove it. I called the front desk and I didn't get a apology or anything. All they did was move us to another room. I work in the restaurant industry and know for a fact that there is never just 1 cockroach. Moving us to another room did very little as that last night with you we didn't sleep very well and it took us about 4 hours to go through our luggage and make sure we weren't taking any uniinvited guests home with us to our brand new home. I really expected more from disney. We had a wonderful trip however this little mishap made us so uncomfortable and we will never stay at this facility again and we are frequent disney goers. When we checked out the next morning nobody addressed the situation which makes me wonder how much the hotel really cares about clientele. Cockroaches are not acceptable. We would have appreciated being recognized and compensated. I have pictures of the safe and where the bug was. Disgusting. Steer clear of room 934.

nice staff, very very clean lots of cute touches we loved this hotel we stayed 5 days staff was nice

We just spent 5 nights here. 2 of the 5 mornings there was no hot water for a shower. When you need a bit of unwind time from all the running around sitting down and watching some TV is nice, to bad the choices of channels on the TV reminded me of what we were getting in hotels 20 years ago.3 of the days we were out room service did come to our room, but left the blankets for the bad laying out flopped all over the sofa. They were to lazy to even fold them, although they should have been put back on the bed. This included the bed spread.The walk to the parks is not as close as advertised. Also the monrail that is about ten minutes away that you can take to Disneyland Park was broke down 1 out of the 3 times we wanted to use it. So it was highly unreliable. When we tried to reserve a specific type of room the constant comment was that they could not guarentee anything. If I had it to do over again I would be smarter. I would spend a lot less money on an offsite motel, drive and park in the parking lot. This would have saved me some money plus gotten me better service and allowed me more time spent in the parks instead of hiking to get to them.

We had never stayed in a Disney Resort. The hotel was way above your average hotel. Very clean. Rooms were promptly cleaned before we got back in the afternoon. I was a litttle worried when I saw reviews of the walking distance. I don't know how far these people who complain walk but to get to California Adventure you walk across the street to the Grand Californian, maybe a 5 min walk, very close. To get to Disneyland you walk to Downtown Disney, again maybe 5-10 mins not very far at all then you can catch the monorail or walk through Downtown Disney to the park. If you were staying outside the park you would be parking and walking to the tram and then still having to walk into the park, your distance would be farther than walking from the Paridise Pier Hotel. I also saw complains about the elevators, we were there over the 4th of July the most busiest day. We never had to wait long for an elevator. In fact, one of the bell hops even took people up in the service elevator!! Do not let them valet park your car it's 17.00/day, if you self park the parking is free. There are no elevators in the parking garage, but the bell hops will unload your car and keep your bags until you get to your room, then you call them and they will bring your bags up to you. There is not a laundry facility inside Paridise Pier, you have to walk over to the Disneyland hotel. We did this, we just loaded the dirty clothes in one suitcase, washed and folded and brought them back, very easy. The laundry facility is right outside a pool so you can go in and enjoy the pool while doing your laundry. I really think the people who write the bad reviews on this hotel expect to be right by the park. You are very close, closer than any of the outside hotels. Oh also they upgraded us from a standard view to a park view at no extra cost.

We liked every thing about this place. It was amazing. I won this stay on a radio station and I was so pleased with our accomadations. GLORIOUS GLORIOUS GLORIOUS! Fridge, couch bed, cool sheets. I likey. We are here right now. Actually they supplied us with free internet. Thank you disney. We miss our dogs though. Please add dog accomadations.

this place was the best of all the disney land hotels, it has the best pool, and rooms. everybody heere was helpful, and better over all. our friends stayed at the grand californian, they wished they stayed at paradise pier. WE LOVE THIS PLACE... AND I KNOW YOU WILL TO

We went for our 20th wedding anniversary, and it's really not the place for romance. On our anniversary, the hotel recommended the hotel restaurant, the Pacific Grill. The service was poor, the food only adequate and the ambience was really casual and full of tired kids. (what did I really expect I guess,,,next time, we'll take the kids.)

First of all, I was a little worried about taking my family here after reading some of these reviews! It was my daughters 10th B-Day and we stayed from Jan 11-16. Upon check-in, we were notified that we were selected as the Big Kahuna Family! We were given an upgrade to a room with a view which was fantastic. The room was clean and open with a great fold out sofa. We received turn down service every night so when we came back from the parks we were greeted with a clean room and there was some sort of different treat for the kids on the bed. Some nights chocolate candies, some nights huge rice krispy treat mickey ears half dipped in chocolate! They had a great arcade for the kids (open 24hrs) and even thought we didn't take advantage of the movie room, it was very nice. We stayed on the 12th floor and you must take the glass elevator at night! In addition to this, you get early privliges into the park and the momrail is steps away. We were in our hotel room, in bed and in the park at Tomorrowland 20 mins later. We also had our car battery die~twice~ (don't ask) and the hotel took care of it at no cost. BOTH times! Our kids are older so they stayed in the room at night while hubby and I checked out Downtown Disney for a drink and some shopping. We have found our hotel and would recommend anyone stay here. Oh yeah! The pool area wasd great and everyone loved California Streamin' the waterslide.