Dishonest Staff and Inferior Rooms
By GregoryH, 07/28/09
The facility was advertised as Non-Smoking, and under amenities stated Non-Smoking. Despite my request, the staff placed me in a room totally permeated with the smell of smoke complete with matches and ashtrays. I called and complained immediately and the staff first pretended to believe the room was non-smoking until I pointed out the ashtrays and matches. Then about 15 minutes later they moved me to a room that smelled of the hotel deodorant so badly I could barely breath. What they had done was to find another smoking room, take out all the ashtrays and perfume it so heavily one could not tell it was actually a smoking room. When I complained about the fumigation/stench the aggressive problem solver came to my room and told me he liked the smell of the deodorant/perfume. (Great but I am the one who has to stay here.) I coughed the entire stay and my clothing, even the stuff tucked away in their drawers smelled so heavily of smoke when I returned home, it took two washings to remove the smell. This hotel is a fraud, dishonest, and could care less about the satisfaction and health of its guests. In short, it is a pit.
Even smokers should be concerned about a facility that cares so little about its guests. The room safe was inoperable and the promised help never arrived until over an hour later. The safety latch on the door was broken. Avoid this hotel at all costs. I was so sorry I stayed there.
