Torch Lite Inn, Santa Cruz

I decided to come here after reading all the reviews , figured is was the lesser of all the bad ones. I was wrong . TO WHO EVER READS THIS PLEASE DON'T STAY HERE !. I am in customer service for my company, this place is not for anyone who might expect a nice ,pleasant and professional care. Hiten , Ms Sabrina Patel her being the worst of the two were the most rudest, fowl human beings I have ever encountered in my life . The room wasn't ready due to there being only one maid, the pool was dirty, and sandalwood was the incense of the day, not including ms. patel yelling at some old lady in the other room while I was trying to check in for the second time that day. IN the end due to her lack of customer training and yelling at me for asking to have the room be downstairs like Mr. Hiten had agreed to 5 hours earlier she yelled I had to find another place to stay since the rooms weren't ready and this was after being charged for the room which I booked online.I had them remove the charges and left saying this was the worst customer service ever. The whole time Ms. Patel was yelling at me and him she never looked at me .Oh there was another customer watching the whole thing but said nothing even after she had been rudely address but she did manage to make the shape of a L behind my back as I was leaving per what my children saw. NOW as for the lady I hope she enjoyed her stay in the two rooms down stairs one of which were mine . If you like to be treated poorly , nasty pool, and fowl human beings the stay here otherwise find some place else where you will be treated like a person.

my feet were black on the bottom just from walking around for a little while carpet filthy, breakfast in the morning was horrible and dirty room would not recommend this for any family.

My family stays here every time we go to Santa Curz. Staying here is great because of the short walk to the Boardwalk, and a bit longer to the wharf. The linens were changed every night, and the rooms were cleaned every day. The only thing that we dont really like (but dont mind) is the breakfast pastries they serve for breakfast. Other than that, I would recommend this place to anyone wanting to get away for for a few days

dirty linens, spills left unattended on the walkways for days, ashtryas at the pool not emptied for 3 days

I just called to make a reservation and the receptionist informed me that they are no longer a Best Western, they do not contribute to Best Western Rewards but they still have a AAA discount. I just thought this would be helpful if you are looking specifically for a Best Western.

At the last minute we decided to take a trip to the beach. The Torch Lite Inn looked nice so we pulled in. Found out that it has a heated pool and is walking distance to the beach/boardwalk and that did it for us. The pool was clean, large and WARM. The rooms were clean and staff was very friendly. I recommend this to every family.

Pros: Within walking distance to the boardwalk, though you have to pass panhandlers to get there. Rooms on the 2nd floor are quiet and the pool was nice. Parking on premises. Refrigerator and microwave in the room. Cons: Shower was horrendous - it was a corner stall w/curtain which would not stay shut. It is a good thing that I am short, because the shower head is very low on the wall. A/C was very loud. Room was on the dark side.