Waterfront Hotel, Oakland

We and several of our guests stayed at the hotel during our wedding weekend. Everything about the hotel was wonderful--clean, comfortable, great harbor view from our room, and friendly staff. HOWEVER, we would never go back to the restaurant. They cancelled our wedding breakfast and didn't tell us until I called to confirm it the day before, and then promised to substitute breakfast for our group at no charge with reserved table and centerpiece in the hotel proper, but never followed up. It was extremely embarrassing and frustrating when we all arrived for breakfast. The front desk staff saved the day and set us up in their breakfast room. The restaurant never called to apologize or to make amends in any way. We really liked the hotel room, very comfortable beds, the friendly staff and the location. Hopefully the restaurant will improve with time.

Room was clean and spacious, however they knew we had four adults occupying the room and we didn't have enough towels/glasses. The worst part was a checkout. We had booked online with the bed/breakfast pkg. and they said breakfast wasn't included and they also tried to charge an extra $20.00 for parking. Their site said parking for one car was free. We also presented our AAA card and they only gave us a $2.00 discount. Then they changed their statement and said we did get the bed/breakfast pkg.after arguing with them but since we presented the AAA card none of that was available and again said no breakfast and a charge of 20.00 to park. We said to forget the AAA card. We then got breakfast and free parking but the rate went back to 209.00. Room really wasn't worth it - it was quite dated and you shared a balcony with two other rooms which wasn't real secure. Anyway, we won't go back.

Great location, comfy bed, wonderful water pressure...but the train runs through town all night long. They failed to mention this. Unless you're a sound sleeper, find somewhere else.

We came from the UK and were in the middle of a tour all round - we had been travelling 15 hours in the coach and arrived at the hotel at around 9pm absolutely exhausted! The sight that caught our eyes was a fire blazing in the fireplace, where we all crammed around, bearing in mind this was October and was fairly chilly! We sat around for about 10 minutes until we got our keys from our tour guide and we went to our rooms. My husband and I had a most amazing room, we opened the door and peered in, and couldnt believe it, the window at the end of the room was so far away - we had been given an enormous room, fabulous kind size beds, a lounge area by the balcony, dining area too, plus all the normal amenities, walk in closet, en suite, everything was beautiful, especially after our long drive from LA - we just chilled out in our room and invited our friends (10 of them along for coffee and snacks later on listening to music. I found the staff extremely friendly and helpful and would definitely go again. I loved the sound of the trains tooting in the early hours, reminiscent of the old hitchcock movies. Adrienne & Avi from London

12/31/07 .i love the front desk staff great job,specially Christian.great service rooms were wonderful i would love to stay again.WE had dinner at Jack Bistro.helpful staff.

Comfortable setting, great food and location. Nothing better than hanging out at Jacks Bistro, listening to Simon on the Piano and talking to Jerry at the Bar. I will not stay anywhere else while in the Bay Area.

We stayed overnight after the Giants game. What a treat! The staff was wonderful! We enjoyed a swim in the pool after a long day at the ballpark. Sunday morning we had a tasty room service eggs benedict, and then spent the rest of the morning strolling thru the farmers market at Jack London Square. We were even allowed a late check out so that we could rent a kayak and cruise the bay. What a fabulous weekend!!

A beautiful view of the Bay. Next to Ferry Landing for a short trip to San Francisco. The embarcadero walk way is wonderful and very tourist friendly. Wish they had refrigerators and/or microwaves though.

trains runs by the hotel. the room smelled. the carpet was not great.the sheets where torn and short. the shower head was loose and not adjustable and that goes for the mirror too. the front desk was rude.

We made a reservation for a water front room with a balcony on an online travel web site for $169/night. I confirmed our resevation for late arrival the night prior to our stay. When we arrived at the hotel, the only room we were offered was a "partial water view" room which was really noisy due to a jazz club next door, or a water front room without a balcony. I would have accepted the water front room without the balcony, however the hotel was not willing to adjust my price down at all (the room should have been $40 less per night). I felt as if we were given the "bait and switch" . . then to add insult to injury, the front desk clerk was EXTREMELY RUDE when we told her that we would not be staying. All in all a horible experience. I will never go back.