The Outside Does Not Match the Inside
By A Yahoo! Contributor, 3/19/10
The outside of this Hotel does not match the inside. Booked a room for my my children and I because we like to explore the different hotels and what they have to offer. This hotel seemed as though it was a resort when walking through the lobby to the other side where the rooms were located, lush landscaping, big clean sparkling pool with jacuzzi, fire pits you can sit by and conversate, beautiful palm trees and and orange grove. Now all of this sounds wonderful until you open the door to your room. Entering the room of a double bed suite with a living room to include a sofa bed and chair, micowave, tub and shower seperate. The carpet was stained, the couch lining was torn and hanging from the bottom, the chair was stained. The sofa bed itself was so lumpy and and thin you could feel the metal bar through it. Entering the restroom there was what seemed to be pubic hair in the tub, dust built up on the vents. The so called plasma tv in the living room area was and old tv the kind with a bubble back to it and the buttons were hard to push to turn on, there were only a few channels and those were not clear. The tv in the bedroom was a plasma tv with a huge empty shelf which is where i expected the dvd player to be. I called room service for some plastic utensils and was told it would take 30 minutes because they were to busy at that time, 30 minutes came and went so i finally went to the cafe where i was greeted by what seemed to be a very snobby lady who was offended that I asked for plastic silverware but gave it to me anyway with a smirk. I was walking outside and simply asked how I could obtain some more bath towels for my room and was questioned to what room number i had then told " well thats not my section, you need to go to your room and call then wait for someone to bring you some". Needless to say I didnt want to call and go thru the waiting process to only be disappointed because they didnt have enough time to help me. For a hotel this size I expected that there would be enough staff members to help a customer. My children and I were very disappointed with this hotel and will not be staying here again.