L'Auberge de Sedona, Sedona

il luogo e resort e' molto bello, il personale ad alto livello, tutto OK. solo il branch ci costo 270 $ per 4 persone. molto caro

This was a great place to stay. The service was outstanding, the room was spacious and clean, and we felt we got a good value. We took advantage of a special package on the hotels website. The property is situated in a little oasis by the creek where it is cool and inviting (for Arizona!) The staff will run you right up the hill to the main street in a little golf cart and come pick you up when you are done shopping or dining. There is no additional cost for this. I will go back!

super customer service! we were upgraded to a cabin (much better for couples) and loved it! the outside shower was great as was the woodburning fireplace and very comfortable bed. The cabins are well worth it but construction is still going on. Customer service cannot be beat! Try to get a cabin off to the side. The lodge is very nice but the cabins are superior. Like a luxurious English study; leather couch and wood floor.

Me and my husband spent out 25th anniversary here and we loved it. We stayed in one of the cottages. very romantic. loved the outdoor shower. we stayed 4 days and did not want to leave. The beds were so comfortable we could have slept all day. The restraunt was a little pricy for the amount of food you get but it was good. The only bad thing about our stay was they were under construction and you had to walk by all the work they were doing and the noise. Other than that , wonderful experience and would love to stay again for our future anniversaries

Do not eat here at night. You cannot see the creek or the surrounding area very well at night. Do not allow them to seat you in the corner under or near a bright light. As it is right by the creek, you will be sharing your food and drinks with lots of gnats big and small. I would suggest eating here right before the sun sets. During our experience, the waiter dropped a glass of wine (not on us thankfully). The thing that bothers me about that is NO ONE came to pick up the pieces or sweep up the mess. Must have something to do with being seated in the corner. There was a server who DID come to our corner, but he stood behind us, kicked a piece of glass (as if he didn't know it was there), and continued to walk back from where he came. He were completely confused by what he was doing. Also, the food server that brought us our food seemed rude. The food was only okay...can't say the price was justified by the service and view at all. I bet there are much better places to eat at in Sedona...at least I sure hope there is.

We booked a room in the Lodge expecting something worthy of your hotel's 4-4.5 star rating. Me and my wife were celebrating our anniversary and we were very disappointed with the quality of the room. The room we received was room 440 and it was the first room right next to the main lobby/check-in area. This means all of the events the hotel holds in the morning and the evening we will be in the middle it whether we wished to participate or not. Also the room was tiny and the bathroom was even smaller. This did not seem like the getaway that we imagined as the room looked like it belonged to the day's inn. The tv was sub-par compared to most hotels of the same rating and there was a noticeable smell in the room. The sheets were not soft, the bed was not comfortable or inviting and the decor of the room was old and dingy. The carpet and the chairs also had stains on them. Also the patio had a view of a large wall and vines. Apparently the perk of your hotel being right on the creek is not available to Lodge guests. Your hotel also does not have any amenities like a pool or a workout room and I was told they directed guests to a "sister hotel" which is even worse than the lodge if they wanted to enjoy those benefits. The high star rating is apparently because of the cottages. They looked very nice and luxurious... but at 3 times the rate! Compared to EVERY 4-4.5 star hotel in Sedona this was the worst deal I have ever seen. Because of this shock and not wanting to pay for a rate for a high rated hotel and receive a 2 star room we decided to leave. This process only made it worse since the staff did not seem to know what they were doing. The staff ended up charging the cancellation fee 3 TIMES (This is almost $900!) and I had to make several calls over 2 days span (thanks for ruining the vacation) to resolve this. I even had to call my bank to obtain a number to get these charges reversed since your staff was unable to figure this out on their own. I was also NEVER OFFERED ANY alternative and was told they were "almost" fully booked (on a Wednesday??) and basically said "like it or leave it" in so many words. We were also forced to pay the cancellation fee even though we did not cancel, we showed up and we were not happy. Your staff did nothing to resolve our issues except ask the bell boy to walk our luggage back to the car. Your hotel falsely advertises itself as a 4-4.5 star hotel. Your website does not accurately portray this and there is no evidence of this until you arrive. You need to advertise and sell the Lodge as a 2.5 star room and the cottages as a 4.5 since there is such a wide discrepancy. There is a positive note, we previously booked a creekside massage and it was excellent. We would recommend the massage to others but we will never recommend your hotel due to the poor customer service, awful rooms, and your unforgiving polices. If you wish to enjoy your stay I would book a room at the neighboring Amara Creekside resort or the Sedona Rouge Hotel. For the same price as a Lodge room ($250-280) you can get a large luxurious bathroom, fireplace, a view, a great king size bed, and the same quality coincerge service. You will also avoid the snotty staff and enjoy your Sedona getaway.

We felt as though the room did not warrant the price paid. The couch and cushions were VERY stained in addition to the area rug, the coffee table had cigarette type burn marks all over it. The interior design scheme was extremly outdated. The TV was small and you could not order any movies directly to your room. I have stayed at many 3-4 star hotels, our opinion was that this was more in the 2 star range. For over $400 per night,we were very disappointed.

Service is excellent! The room and bathroom were so dirty that I refused to take a shower. The room was so outdated and it looked like someone smeared the walls with grease and painted over them. The nightly mint service was great. The resturant is tasty however take out a 2nd mortgage on your house in order to pay the bill. That is the most I have ever paid for a meal and it was just my husband and I. When I checked out the bill was large and the representative acted as if she was doing me a favor to take my money. The grounds are beautiful!!!

Stay in the cabins and talk to Lars he planned some great outing for us. Lars gave such great details that we had no trouble finding any locations. We stayed for Five days and We should have stayed longer.

I think this inn was wonderful. It had a gorgous facility, with excellent service. It had cheap prices, with great value. The location was beautiful and convinient to all the major highlights of Sedona. I can't wait to go back!