BEST WESTERN Madras Inn, Madras

The front desk manager made a verbal agreement with us at check-in time, knowing that we may not be staying the other two nights that were reserved; because we were surprising our sister. She stated that, if we let her know as soon as possible, she would be able to avoid the cancellation fee. I spoke with her early afternoon the next day, and told her we wouldn’t be staying. She said she is still going to charge us half a room rate for us not being there. I do not appreciate being told one thing and then her not following through. We ended up staying the next night, rather than paying a cancellation fee. It was very noisy and when we got back to our room, they had not re-stocked the coffee, soap, shampoo, washcloths, etc. In addition, when we checked in the first night; there was still a dirty washcloth from the prior guest. When they “cleaned” the room for us, they still did not take the washcloth from the prior guest. It is still there, after us spending two days there. It was also apparent that one of the housekeeping staff was under the influence of drugs. We were very disappointed in the Best Western in Madras and the professional courtesies that were promised and not extended. We will not ever stay here again; and will not recommend to anyone we know. This is sad because we were counting on the Best Western reputation and the usual accommodations associated with their name.

Seeing that it was Best Western, I thought it would be the same as the one in Prineville. No. It was not. First, the pool was so cold my daughter could only get to the second step; Secondly, NEVER get room 202, it's above the main street and on Fridays loud until 2 A.M.; and Finally, their breakfast room was not big enough to handle the girls soccer team and any one else...we ended up going to McD's up the street. All in all, a terrible experience I will never repeat. Too bad, I thought Madras would be a cool place to be.

The breakfast was quite good - waffles, cereal, and juice. The carpet was a bit old but clean; towels and bath supplies available. Only stayed one night so don't know about replacements. Desk clerks directed us to sights. Good bed.

The Manager was extremely pleasant and helpful. We stayed overnight on the way to Bend Oregon. Didn't have reservations, but the staff was willing to help us out. Great service and frendly.