The Lodge at Rancho Mirage, Rancho Mirage

The setting is beautiful, especially at night. The hilltop location produces a refreshing breeze. Wildlife is a nice addition, e.g. baby rabbits and lots of bright colored birds with soothing songs. Food is good. Try the herbal teas. Very romantic setting.

We booked this resort on the strength of it's appearance in a UK brochure, then read really bad reviews on the internet! All we can say is that the rooms, the location, the service and especially the evening restaurant meals were very very good!!! The comments left by (mainly) Americans were heavily critical- these reviews are innacurate and definately unfare? We didn't stay in a standard room, we stayed in a "Lanai" which was still innexpensive and in fact good value! We stayed 2 weeks in the States, LA, Palm-Springs, Lasa Vegas and lastly Boston- the relaxing experience at the Lodge was better than most of the other(and more expensive) places we stayed in!!!!! Stay here, relax and enjoy the whole thing- if you stay in a standard(Not re-modelled )room- pay for the good -value upgrade and enjoy it. Richard Storey SHEFFIELD ENGLAND

Loved the Service Scenery Everything. Had a great time wnet with family. played croquet went on hikes saw nature. beautiful place it's niice and grassy and surrounded by beautiful mountains, I like the old name better: The ritz-carlton

This place is a joke...the food is fair at best...and the 'service' or lack of is the worst. We stayed only one night....even at 119.00 I felt Ihad been 'smacked'. You know I think the front seat of my car would have been more accomodating...... Dont even go near the place...run the other way!

Let's face it, this hotel is no longer called the Ritz Carlton for a reason. The location of the hotel and sometimes the service by the pool or parking attendants is welcome. The rest of the service is average. The rooms are ok, but any decent Vegas hotel these days will beat the crap out of it. I mean come on, the bathroom and bed are the keys. Let's get this right folks. Overall, I believe this is a nice hotel if you can find a discounted rate. I would not eat there very often due to the prices being outrageous. I can afford the food and services, but I still won't over-pay for things at this hotel. Spa is not great and overly pricey...but it is convenient. The additonal fee's are just lame. I would say stay at this hotel for $185 a night or less including fee's, otherwise, let's be real...go to the Palm Desert Marriott! Good luck.

From the point I checked in (told I had a view of the pool and ended up facing the opposite direction into a tree) to when I checked out (billed twice for the same night and lots of confusion over the 2-day old mini-bar items), I just felt like everything was mediocre to poor. My trash never got emptied, the toilet stopped up, the room itself was average, and finding my way to the pool via concrete, fire-exit type stairs had the feel of a Motel 8 off the freeway. The first morning I could not find coffee for the life of me. The whole flow of the place is just off and the decor is trying to hard to be something it's not. I've never felt compelled to write about a place before, but the value for the price is just plain missing at this one.

First of all, the Lodge at Rancho Mirage is a beautiful location, with sumptious grounds and common spaces. The refurbishing from the former darker interiors of the Ritz Carlton is a welcome improvement. Our room was comfortable until the air conditioning didn't work and the manager on duty at midnight when we returned to our room told us "open your window" and did not offer a more suitable solution. Unfortunately, we had a series of unacceptable service from the front desk to one of the spa receptionists. And when the so-called customer relations manager was slow to act, we called Rock Resorts directly and then received better communications from the manager who listened to our litany of issues, with apparent sincerity of being thankful to hear of problems. A shining star was our waiter at breakfast who understood the "service" in customer service! We will return only to see if staff training improves the service. The hotel grounds warrant giving it a second chance.

Overall, nice hotel. Comfortable well appointed rooms. We wish they had coffee pots in the rooms though. Most resorts that charge $15 per day resort fee do. Service was attentive yet they seemed understaffed. It took forever to get our room cleaned. Workout facility needs attention. For the life of me I could not figure out why they laid cow manure down on the croquet lawn on Thanksgiving Day. The smell was awful!!!