Le Meridien San Francisco, San Francisco

Whatever you do, DO NOT STAY AT THE LE MERIDIEN HOTEL IN SAN FRANCISCO—that is, unless you want terrible service and a noisy room that has not been cleaned properly. The staff is the worst feature of this hotel. Specifically, the staff is rude and has no concern whatsoever for the hotel’s guests. Moreover, at least one senior manager at the hotel outright lied to us. (1) Upon checking into the hotel, we requested a rubber non-slip mat for the bathtub. We had to make numerous requests for the non-slip mat. It finally arrived a number of hours later, after I had slipped in the tub and injured myself as a result of not having the non-slip mat. (2) After we got to our room, we requested several items such as towels and bath amenities to replace some of the dirty towels and already used amenities we found in our room. As with the non-slip mat, it took numerous calls and hours before we received some (not all) of the item we had requested, which should already have been in our room. Are clean towels and unopened bath amenities too much to ask from a hotel which considers itself to be quite upscale? (3) The television did not work properly, and no one came to fix it when we requested a working television. (4) We could not open the windows because the hotel is extremely noisy. (5) After I fell in the bathtub and injured myself because the hotel had not provided a non-slip mat on a timely basis, I could not drive home (we live about two hours from the hotel) because I had a severe concussion and my wife does not drive. I explained the situation to a senior manager at the hotel. He told me the hotel would pay for a car service to drive us home and for a tow truck to bring our car to our house. THE MANAGER OUTRIGHT LIED! The hotel charged the car service and the tow truck to my credit card, which the hotel had on file, and refused to pay the costs thereof. I did not sign the charge slips for the car service or the tow truck, and these items were not on our hotel bill at checkout. They were added to our hotel bill after our departure. (6) Finally, the same manager agreed to send some coffee and toast to our room. Of course, it never arrived. Why were we not surprised? (7) The hotel staff’s attitude is underscored by the fact that upon learning of my injury, not one hotel staff member asked how I was or offered any assistance whatsoever. (8) In sum, we would never stay at the Le Meridien Hotel in San Francisco again, even if we had been offered a free room.

Way overpriced, extremely unfriendly staff (especially customer service operators), 3 billing errors and limited assistance in resolving them. I live/work in the bay area, but often stay overnight in SF and this has been the worst SF hotel experience out of all my stays (6 in total).

I stayed there April of 2007 for 3 days. My family and I were on vacation with 2 kids. The room was clean and tidy during our 3 days stay. Beds were comfortable. Union Square and Fisherman's Wharf was very accessible due to the complimentary use of the house car, it's available for us even if we didn't make advance reservations! The staff was very accomodating and helpful! They made us feel right at home. I loved our stay there, if we go back to San Francisco, we'll definitely stay there again!

Actually, I loved the hotel's location. It's in the financial district, away from the hustle and bustle of Union Square. My sister and I had a twin room on the 11th floor with a city view. Even with the city view, we could still see a large part of the Bay. The room was great! I loved the modern, yet contemporary decor, not to mention the beautiful marble bathroom. That was the prettiest bathroom I have ever seen in a hotel! I found the staff and concierge to be above average as well. I rang the front desk for a pair of scissors and a minute or two later, a staff member was at the door. I did find the two restaurants in the hotel to be a bit pricey, so we mostly ate at the Embarcadero Center, literally across the street. The hotel is also in walking distance to Chinatown and North Beach, and only a six dollar cab ride from Pier 39. Overall, I would highly recommend this hotel to anyone visiting SF, be it business or pleasure. We had a five star experience all around!

What a difference 2 years makes. I had stayed at this hotel in 2005 and had a wonderful experience, not so this time. I found the staff to be not very accomadating or hospitable. Has a new management taken over this hotel since I was here last? If so Here's a helpful hint: Change your BEDDING!!!! and train your people to be proactive not reactive. My bar bill was also incorrect and the front desk wanted to fight me about it. When I asked them to check the bill and see who signed it they told me that's not for me to decide what they do!! thanks I think there are other hotels in San Franciso.

I booked a lengthy stay through Hotwire and got a great price. When I check in, they said there were only two rooms available. One was right next to the elevator and the other was next to an equipment room that rattled every minute or so. After 1 sleepless night, the desk manager said there were plenty of other rooms and put me in another one. It was some kind of joke, because this one was actually over the subway and it rumbled every few minutes! I asked to move to one of the many other empty rooms, and they said "not with the rate you paid." My call to the general manager went unreturned. So, if you get an internet discount, they have a policy of shafting you on the room--even if there are many vacancies. Also, this hotel does not change the sheets! You have to remember to put a special card on the bed or they won't do it. I've never stayed at a luxury hotel that was so cheap. This hotel caters mainly to conventions, and unless you're paying full price--be prepared for a really bad time. I've stayed in SF dozens of times, and there are many better hotels in livelier areas. Do yourself a favor--go elsewhere.

I believe the Park Hyatt is now called Le Meridien. All the reviews I read were for the Park Hyatt so I was confused at first...but the address is the same. The hotel is in a great area. The hotel is walking distance to the embarcadero shopping mall and easy access to the Bart. Big Plusses! The room I had was large and extremely comfortable. The views were amazing! I was on the 22nd floor and even with the famous SF fog the view was beautiful! The spinach and mushroom omelet at the hotel breakfast restaurant was also one of the best omelets I have ever had too! I will go back...for the views and the omelet’s. :-)

I went to a business conference and stayed at this wonderful hotel. The rooms were immacuately clean and the service was great. I did not have to leave the Hotel once. Restaurants, shopping stores, and the conference were all inside the hotel. The fact that I had a balcony and it felt more like a small apartment than a suite also made a difference. Definitely will come back often when I am in San Francisco.

What a great hotel! From the moment we arrived we were wowed by all the nice touches at the Park Hyatt. We had a room on the 15th floor with a bay view, a huge, beautiful bathroom (complete with fabulous H2O+ spa products), the most comfortable bed I've ever slept on, Frette robes, a really cool stereo/CD system in the room, high speed internet (both wireless and via the TV), great city guides and prompt WONDERFUL service. We cannot say enough about how genuinely nice the staff was. When we rang room service for something we'd barely have the phone out of our hand before we heard a knock at the door. They were so nice and so prompt and so friendly and twice refused my offers to tip! This hotel also offers top notch concierge service which we used several times a day. The concierge desk got us reservations into hard-to-get restaurants and health clubs, gave us directions and suggestions and was absolutely wonderful. Every time you turn around at this hotel one of the staff is asking if they can help you. We had an absolutely delightful stay. The only "con" I can think of is that this hotel is located in the financial district and the area around it kind of shuts down on the weekend.

This hotel is the best we stayed in top floor of the hotel and had the most breath taking view ever the room was spectcular beautiful clean would highly recomend to anyone and a few blocks from north beach great service the personel is very helpful and courteous