Whiskey Pete's Hotel & Casino, Primm

Smells dirty and dingy, has stains on floors and cielings. Had to wait two days to get my bed made and towels changed! Staff was rude would not recommend this hotel at all!!

Myself and my friends stayed here for two nights. My room was dark, dingy, and smelly. The carpets were dirty and stained, mildew around the bath and long hair left in the bath (not mine as I have none) and pubic hair on the bathroom floor. Dust on the TV. And best of all blood or something like it on the side of the mattress. I would recommend you pay a bit more and have something a lot more clean and tidy. Be aware of the price, what you see is not the price you pay. We paid for two nights and thought that was that until they wanted a fee for incidentals (which we did not use) no money back what a rip off. And don't forget the tax and the tip; all adds up. Rip off holiday.

My friend and I checked into Whiskey Pete's on Friday, October 15, 2010 at about 4:30 PM. We were assigned to room #110 right near the registration desk. We were in town for the AKC dog show and Whiskey Pete's was listed as the "host hotel". We unpacked all of our belongings (as well as our 4 show dogs) and went to dinner. When we got ready for bed, I noticed a bug on the sheet of my bed - I took a tissue to remove the bug and it exploded blood on the sheet. I was disgusted, but didn't think much more about it. About 10 minutes later, I noticed another, much smaller bug on the pillow - when I removed this one, it also left a small speck of blood on the pillow. Upon further investigation, we saw about 4 more of the bugs on the wall behind the bed. We immediately called the front desk and asked that someone come to our room to examine the bugs. After a 10 minute wait, I grew impatient and took one of the bugs in a tissue to the front desk. I spoke with Seth who was the supervisor on duty. He looked at the bug and said that he would move us to another room (room #4001). At that same time, my friend had stayed back in the room and continued to find more bugs near my bed -- a total of about 20 were counted by her. A lady from housekeeping came into the room and verified the bugs to my friend and called them in on the radio to Seth while I was standing at the front desk. We were given the key to room 4001 -- this was now about 11:45 pm and they did not offer to help us move, nor even offer a bell cart to help with the move. The next day, both my friend and I noticed a few possible bites on our legs and stomach, and since we were very dissatisfied with the way the situation was handled -- we also filed a report with their risk management department the next day -- the gentlemen from that department were very sympathetic and took photos of the bites on my legs and the bite on my friend's stomach -- they said we could call back to check on the status of the report. After several conversations with Seth, he finally agreed to not charge us for one of our night's stays...but he refused to credit us the other night. I have since called several times to follow up on the report and was told today by Paula in risk management that there were no bugs in the room. This is a complete lie, as two of their employees verified the bugs that first night that we were there. I have had to purchase a new suitcase and have spent several hours washing and drying everything that I took on that trip. Needless to say, I will never be returning to that hotel again...and I would like others to know of my experience...the fact that there were bed bugs was terrible, but their lack of customer service just escalates the situation.

We got a mailer for a free room and concert. Called and reserved Buffalo Bills...about a month ahead of time. Got there on check in day and there was a huge line. I finally get up to the desk and they tell me I am at the wrong place - I should be at Whiskey Pete's. I said no - I specifically asked for BB's. They didn't care...they said we had been bumped to the other side. Bumping is one thing (I mean I can't really complain - it is still a free room - but don't act like I showed up at the wrong hotel!) When I got to the other side (WP's) I realized what a dump that place is! I can see why the 'freebies" get bumped over there. They wouldn't expect anyone paying to actually stay on that side! The place is old, very 70s. The carpet throughout is stained badly. The room itself had a stained couch, stained carpet, and outdated prints on the curtains and bed. It was one of those creepy places - where you have to check and double check for bed bugs! YIKES. The sheets were definitely clean - but we were still creeped out. The "jacuzi tub" had a horrible set up....and was extremely slippery. I am young...and had problems with that...I can't even imagine anyone much older trying to get in or out of that. Overall, I was very disapointed with the customer service aspect. I would have understood if they indicated during the reservations process that since we had a freebie room we might be bumped to the other side. Instead they just acted like I came to the wrong place. When I showed my frustration, the Manager said...well ...would you like me to cancel the room? Oh, yeah....at 11pm after a 3 hour drive! They know you are stuck! Interestingly, in the mail today I got another offer....3 free nites, 3 free buffets.... I immediately tossed it ... knowing how they treat people. No thanks.

We got in late to this hotel. So I didn't experience anything but sleeping. Everything was dirty and the beds were old and caved in in the middle.

Room service was great!! The room was clean.The only thing was comfert blanket had hairs on it...

Here's a tip from one penny pincher to another: Don't call the hotel if you want reservations, they will tell you all sorts of things. After waiting on hold for 20 minutes, the operator lied and said that whiskey pete's was SOLD OUT but he could get us a room in Buffalo Bill's for $50. We went back online, got a room for $23 on vegas.com, and when we arrived, there was a giant sign that said ROOMS AVAILABLE. I really didnt appreciate the trickery by the operator, and was glad i didnt fall for it! ANd I'm passing this on so you don't fall for it either! Other than that, everything was fine- $23 for a friday night was great.

Whiskey Pete's Hotel & Casino is a great value for me. (us). We Landsailers stay there for: Great fun. We can easily walk to Ivanpah Lake to landsail, view our equipment from our rooms, (as we leave them on the lake overnight). Some use RV's, campers etc. We have kitebuggying, airplane fun, cycling and most of all: National competetion in Landsailing. I believe that the winner from England did 100 miles per hr. As for me, 15-20 m.p.h. is good enough! The wind is usually consistent (with occassional gusts), the rides are long with feelling of freedom. have easy assess to the tram (great outlet shopping), hot tub, good food, clean rooms (double beds) hair dryer, iron board, room service and pool/hot tub. plus other casinos. Housekeeping staff is friendly, helpful and trustworthy. Rooms are most reasonable. I can easily drive to other places. Last time we drove from IL to LAS through many states. On early arrival our room was ready. Yes, the kids had great fun as well as the seniors. I dislike that the fact the Whiskey Pete's Casino does not have a shuttle service/transportation from McCarran aiport to Primm for it's guests. The fact is that we (our group) and others visit 2x per year and rent cars. Should there be a shuttle, Primm, including Whiskey Pete's would gain economically as I believe it is a gem in the valley.

Buffalo Bills has always been very friendly, courteous and offers very good deals on rooms. Tip: Get a Players Club Card and they'll periodically send you discount invitations for free rooms and even concerts. Going to see Kenny Loggins this time. They do get a bit busy though. But service is excellent and a nice atmosphere helps it be worth the wait.

I like the service and how clean this hotel was. Food was good and the slots were too! Great room prices.Our nephew stayed here with his fianace and twe all agreed it is the very best value for the money.