Great customer service
By A Yahoo! Contributor, 3/3/11
I attended a convention there, so I didn't choose the hotel. The location is great - blocks from the Alamo and right on the canal (are they calling it a river now?). Good service, clean, yada yada. Here's what impressed me. I left my cell phone charger in the room. Called when I landed - they not only had it and knew what room it came from, they informed me that they also had my (spare) glasses. They offered to ship them to me. Just got them - they found a hard shell glasses case and wrapped the glasses up inside the case in one of those shoe mitts, then used foam peanuts and bubble wrap to insulate a little more. That's what I call great customer service!