RUINED MY VACATION!!!!
This hotel refused to refund a block of rooms, even though I called and cancelled 48 hours prior to the particular night's stay. Apparently, they have some policy that if you book a block of rooms and prepay through any travel service (Travelocity, Expedia, Hotels.com, etc....), you must give them 72 hours prior to the FIRST night of your stay, to cancel any night within that stay - otherwise, they keep your money!!! However, if you book nightly through them, they only require 24 hours notice. At least, that's what the manager tried to explain in a very guilty and befuddled manner.
No one explained that policy at check in - and I was never provided a copy of it. To cancel a stay on Friday, for a Monday thru Friday stay, I would have had to have cancelled the Friday before.
So, there goes $600 of my money! TRAVELER - DON"T STAY HERE - Choose one of the other lovely hotels on the beaches!!!!!