Days Inn Kent Meeker St, Kent

I called the front desk to complain that there was no hot water. The girl at the front desk said that the boiler had “gotten turned off” and that they had just turned it back on, to give the water a half hour to warm up. At 9:30 p.m., I tried the water again, and it was still cold. At 10:00 p.m., the water was still cold and I went to bed, thinking it would have warmed up by the morning. I woke up at 5:45 a.m. on November 5, 2011 and attempted to get the hot water working again. It was still cold (I tried turning it to both "C" and "H" and it was lukewarm at best). I called the front desk at 6:00 a.m. and told the girl that the water was still cold; I asked if it was just my room and she said that no, that at least two other customers had complained. She said that the maintenance man would not be in until 9 a.m. I explained to her that I had to leave by 7:00 a.m. and so I hoped that they were not planning on charging me for the night since I was not even able to take a shower. She said that her manager would be in at 8:00 a.m. I gave her my cell phone number and asked that she please have her manager call me on my cell phone to discuss comping the room. I never received a call from the manager. At 2:00 p.m., I returned from Auburn to the hotel and went to the front desk and asked for the manager (Yongkil). I explained to him that I would like to have my room comped because there was no hot water and I was unable to take a shower during my stay that night or the next morning. He said that the maintenance man had entered my room and that the water was hot, and that “I just didn’t know how to work it.” I explained to the manager that I had already figured out that the hot and cold water were switched, and even so, that I had tried with the knob on both the “H” and the “C” for several minutes to make sure that it was the water and not me. Additionally, the girl working at the front desk said that the maintenance man did not get in until 9:00 a.m., which means that a minimum of 3 hours had passed since I needed to take a shower and the time he allegedly tested the water in my room. He also stated that I was the only person who had complained about the water, in contradiction to what the girl I had spoken to twice before had told me (that at least two other people had complained about the water). Finally the manager said, “well what do you want me to do.” I said, “I want you to comp me for the night that I was unable to take a shower.” He said that he did not have authorization to do that because the room was pre-paid (note: when I called Days Inn customer service a half hour later they told me this was not the case and that only the hotel manager had authority to reverse any charges on the card, and they could not explain why he would have said or thought that). He said that he would cancel my reservation the room, and that I could check out today. I explained that my reservation was for one more night, that I only wanted the one night comped that there was no hot water. He said “If you are unhappy with the services, you can check out today and I won’t charge you.” I asked if he was kicking me out of the hotel. He said, “I will give you one hour.” I asked, “So you are telling me that there will be zero dollars charged to my card?” He did not directly answer my question, just kept saying that he would “cancel my reservation, and I could check out today.” Finally when I insisted that he answer my question, he said “I give you my word.” THEY CHARGED MY CARD FOR THE NIGHT THAT I DIDN'T STAY!! Have had to file a formal complaint through Days Inn corporate.

Its inexpensive somewhat and they have good and BAD rooms,good luck.

The website said it was recently remodeled - it was not, it dirty and smelly. The website said it had refrigerators - there was no refrigerator. The managers were rude and unprofessional - basically if you do not like it get out attitude. There are much nicer hotels for a little more, this one was kinda sleazy.

We had confirmed reservations for Park and Fly. On arrival they increased the price but didn't tell us and only found out about the additional $30.00 on check out and had to rush to airport. Wake up call for 5:45 a.m. came at 10:45 p.m. (and not again...good thing I took my own alarm clock). We were in Room 202 and our view was of the satellite receiver. The bed cover was stained with coffee and appeared dirty and faded. I think they have a share in Febreze because the smells in the room are strong perfumed...had to sleep with the window open and extra blankets. Bathroom floor was dirty. Very noisy...kept awake until 1:30 a.m. Pictures on their website do NOT show what the hotel is like....I don't know where they got them from but even front office is not the same.....perhaps a bit of false advertising going on. Contacted the manager by email 4 times and no response. I know he read it because I attached a read receipt to it. Staff was less than friendly. I will give a positive to the shuttle driver though....he was the only good thing they have going for them. I will never stay there again and from now on when I day in any Days Inn I will not pre-book. And, I will have a look at the room before I take it.....no sense in doing this again.

Don't rely on this hotel to get you to the airport on time. A month in advance I booked the hotel and made the arrangements to have the hotel shuttle take my family to the airport at 630am. After spending a sleepless night in a very noisy, cold room,we waited in the lobby until 645 for pick up. Eventually my husband found the clerk passed out in the next room. He woke her up and then she had to page the driver to get us. Needless to say it was 7:10am before we left the hotel and after a 15 minute drive to the airport we just barely made our flight. We received no apology, no excuses for anything. This hotel is not very reliable.

We were promised a shuttle to pick us up upon our return from vacation (part of a park/sleep/fly package). We waited over 1&1/2 hours and eventually had to take a taxi. I called every 30 minutes and was reassured that someone was on their way (Seatac airport is 15 minutes away from Days Inn Kent). When I called the final time to let them know we were taking a taxi I was told that both of their shuttles were broken down and they had sent "someone else" to pick us up but we weren't there. In my initial pick up call I described exactly where we were and we never once left for fear of missing our shuttle(even though it was 42 degrees out). The taxi driver who took us to Days Inn said it was not unusual for this to happen with this particular motel. It took him 15 minutes to get us there. The manager quickly left the room when she saw us. We were reimbursed for our cab fare plus $4.00. After the attendant reimbursed us he quickly left the room, leaving us alone in the lobby. We just think other travelers should be aware of what kind of people these are. Poor service is one thing, lying is another. Please don't mistake Days Inn Seatac/Tukwila with with Days Inn Kent. Our unfortunate experience happened at Days Inn Kent. In case anyone is curious, I did contact Days Inn Customer Service (corporate office) and was told they there was nothing they could do because it is an individually owned franchise. We just don't want this to happen to someone else. Happy travels. G.S. Bellingham, Wa.

I don't know how this place stays in business! The rooms are smelly and dirty. Stains and cigarette burns in the bedding. Very thin walls, you can hear all the partys going on all around you. They offer a parking/shuttle service to the airport. Not reliable. They left us stranded after an all night flight for 2.5 hours. A driver finally arrived with a story of it being his day off and he was missing his meeting. Front desk clerk would not contact the general manager for us. DO NOT STAY AT THIS MOTEL.

I checked into the motel and went to my room. The room had an overpowering smell of a air freshner or cleaning product. It caused my wife who has a sensitivity to chemical smells to have an allergic reaction and start coughing. I asked the front desk if we could have a different room and was told there were no other rooms and that all rooms were like this (air freshner in the heating/cooling system). I indicated the room was not acceptable and asked if they could direct me to another Days Inn. The front desk person tossed me the Days Inn directory and said look for yourself and she went back to talking on her cell phone. I indicated I was leaving to find a different motel and asked to get a refund and was told no. Many other guests were also in the lobby complaining about the smell.

This place is horrible...stains all over the carpets....room unclean...staff not friendly...i never stay again...i don't recommended to anyone stay here...place needs to renovation....only one good thing...price is reasonable...

This is the worst hotel ever. We had two rooms. Both were very smelly and dirty, but that was just the start. They managed to miss wake up calls for both rooms. We had double checked that our shuttle would be there at 3:00 A.M. But when we arrived at the front desk they had no record what so ever. We paid $40 for two taxes. We just about missed our flight. When we called for our pick up a week later they didn't have any record even though we triple checked prior. To make matters worse they had no record of our car that they were supposed to be watching. I would never stay at this hotel chain again....EVER!!!!!