Hamilton Inn Select, Mackinaw City

I Cannot believe this hotel is still in business. I read through many of the previous reviews and I can relate to all of the negative reviews. I also believe any positive reviews on this hotel are fake. The hotel staff and management treated us horribly. They were completely disrespectful and the apparent "owner" of the hotel seems like he needs anger management classes or needs to be evaluated by psychiatric physician. The cancellation policy at this hotel is absolutely ridiculous. I cannot believe the price of the roooms as well. We paid $160 for a double occupancy with very minimal amenities. Others I know stayed down the street, paying $70 for the same occupancy and had a wonderful experience along with many more amenities (indoor waterpark, fire pit, friendly staff, etc.). Please do not waste your time even thinking about staying at the Hamilton Inn. I will continue to tell anyone and everyone about my horrible experience with this hotel.

We Have always stayed at this hotel when traveling to Mackinaw city. Unfortunetly we booked a room for Oct. 2 and Oct. 3 TWO HOURS AGO, Then we received a call that a FAMILY MEMBER has passed away and called to cancel the reservations since our trip is cancelled due to this death. The receptionist at the desk was RUDE to say the lest and would not allow us to cancel the reservations despite our situation. When we ask to talk to the manager she very nastyly told us the manager was not available. We will NEVER stay here ever again and we may only be two people but will tell EVERYONE of this , they have made a few bucks on us by not allowing us to cancel, but there actions will cost them plenty of loss in the furture.

We had two rooms booked at the Hamilton Inn Select in Mackinaw City during the week of August 14th. An opportunity came up for us to stay at a condo nearby, which had more room for our party of 6 and a kitchen. However, the condo was not available on Friday evening the 19th, so we kept our reservations at the Hamilton Inn Select for that night only. We were then notified by the condo management that there had been a cancellation, and Friday night was now available. The cancellation policy for Hamilton Inn is by noon three days prior to the date of arrival. My husband called at exactly noon three days prior, and was put on hold. By the time he talked with a live person, it was 12:03. They would not give us a refund for the two rooms. They kept my husband on hold, then penalized us for 3 lousy minutes!!! My husband then went to the Inn and talked to directly to a manager. She would still not provide a refund. Both the manager and the other staff member my husband spoke to were rude and argumentative. They did not take into account that we could potentially be customers in the future, and try to build good will. As it stands, we will never use a Hamilton Inn, though we will be returning to Mackinaw City. We have also informed all of our contacts who plan to visit there to not stay at the Hamilton Inn Select. I will also be reporting this to AAA and the Better Business Bureau.

Every time I visit Mackinaw City I stay at the Hamilton Inn. I am a firm believer of "if it's not broken don't fix it." And I have never had any issues when staying there. My family is from Mackinaw, so I visit often. I personally love the lakefront rooms. The view is GORGEOUS! My room has always been immaculate and the housekeepers have always been courteous and quick to help with anything I need (an extra towel, some extra coffee, etc.). Also the front desk staff is warm and welcoming, they even remember me from previous stays - usually there are months between visits. I recommend the Hamilton to everyone I know!

I love staying at the Hamilton Inn. I'm building nearby so I've been a frequent guest this past year. The staff is always welcoming... the parking lot is always cleared of snow and ice...the rooms are comfortable and warm...and the hot breakfast is a welcome sight! WiFi is super and, if you leave your laptop at home, there are computers you can use in the breakfast room. Just wish they had microwaves in the rooms so you could heat up leftovers from the local restaurants...then it would be absolutely perfect!

I stayed in this hotel twice in the month of November and if I get the chance I will stay here again. The staff was pleasant and very helpful. The breakfast buffet was suburb. Our room was clean and warm. My only disappointment had nothing to do with the hotel. I didn't know what time sunrise was so I could set my alarm to take pictures. Now as an afterthought, I could have called down to the desk and I'm sure they would have found out for me.

This was our second stay at Hamilton. We came back because we were happy with the accomodations, the cleanliness, the location, the view and the off season rates. We've stayed at 3 other hotel/motels over the years and have been most comfortable there.

he hotel was clean, the staff wss very helpful and friendly, and the complimentary breakfast was excellent. This was my third visit to the Hamilton Inn and I would recommend it to anyone.

This is about the 4th or 5th time I have stayed there over the years and the second time this year. I was there earlier this year for the Memorial Day weekend. I could not have asked for a more helpful or friendlier staff. Whenever my daughter and I came back from our travels of the day, they were ready with a "Welcome back and hope you enjoyed your day". That means a lot to me and shows me they are very people orientated. I'm looking forward to my winter vacation there.

We stayed in one of the new jacuzzi rooms facing Lake Huron. It was awesome! The room was very nice. Granite counter top with his and her sink. Nice tile floor and shower. The jacuzzi was nice size. Flat screen TV above the jacuzzi. The king sized bed was very comfortable. It also had a queen size pull out couch. The balcony was private and was decent sized. The lake view was awesome! The ferry docks are next to the hotel, so you get to watch them off of the balcony. The room was very clean. Housekeeping did a good job during your stay. The breakfast buffet was pretty good. Had a variety of things you could choose from. The staff was extremely helpful and kind. Michael went above and beyond to help us. Any questions we had he helped us out. The location is pretty good. Its about a 1/4-1/2 mile walk to downtown. Overall, this is a very nice place. Would recommend to anybody. We will definitely be staying here when we are in Mackinaw. DO NOT listen to the reviews on here. This place is a great place to stay!