Serene Hotel & Suites, Ocean City

I am a mortician by trade and my experience in Ocean City that week was worse than a decomposed corpse rotting in the hot sun and then having to do an autopsy on it. I stayed at the beach most of the time but would reccomend the hotel!

This was a very disgusting hotel/motel. The first two rooms we were given the handle was broken off of the sliding door to the balcony. This would not be a problem, but the balcony was shared by everyone on the floor, so anyone could simply walk over to our door and enter. The room was filthy. There was hair on the a/c unit. There was mold on the ceiling and mildew all over the bathroom. The a/c cycled on/off every 5 or 10 minutes and was very loud. The room smelled dirty, and it was. The second night the room service consisted of changing the towels, no be making or trash emptying. Very loud. I do not mind old beds or sofas but for $220.00/night you expect that the room would at least be marginally clean. I was extraordinarily disappointed and would never return or recommend. Zero stars until they get a management group and some cleaning people who show a little pride in the place they work.

So, I'm not usually a princess about staying at places and complaining about everything. But you get what you pay for here! The room was ancient, the bathroom was nasty, the sheets had stains on them. We actually went out and bought stuff to clean and spray b/c it was so bad. Our door had a 3 inches whole in it between the frame and the door that obvious light was coming through. I think I've said enough. Trust me, spend the extra few dollars and stay at a nicer hotel!

The place was so very dirty! I know that it was one of the few Hotels that took dogs, but my pet is kept in impeccable condition....so much so that I didn't even want her to step into the room!!!!! Sleep on the floor? No way!!!!! I bought two extra blankets and laid them down so no-one had to walk on the floor...even her! I think the person who gave it a five star rating is very suspicious! Absolutely NO ONE could think this place deserves a five star rating when compared to The Wynn in Las Vegas which is rated five stars. Yikes! Pet lovers Beware! Not good for little tykes who might crawl on the floor! Price far too high! Staff needs training in customer service.

Dirty, not just a little, I mean down right filthy. Pull out couch did not open, you sat on boards, literally. Bathroom mirror was not cleaned the whole time we were there, even before we checked in, there were pubic hairs all over the bathroom when we got there, there was something spilled down the side of the refrigerator before we got there, ask them 3 days in a row for the housekeeping to actually clean it a bit, but they would not. My foster daughter found a piece of popcorn under the couch and tried to eat it, WE DID NOT have popcorn the entire time we were there!! The only bright spot in our stay was Heather, the evening front desk clerk, too bad she did not work for a hotel whose housekeeping staff and management actually cared. Also, they only have 1 Television in there rooms, they advertise Two, however when you get there, they tell you that oh they have not had two t.v.'s in the suites for quite awhile, theyhave just forgotten to update the internet information. Finally, there are holes in the walls everywhere!!!! Not much more to say, except it was a very disappointing stay!!!

This place is filthy! We spent the night in a dirty room. We found all kinds of pet hair all over the room and in our beds, nothing had been wiped down, and the bathroom was gross. They charged us $269 a night. I don't mind paying that amount but not for a dirty room. They wouldn't discount it and when I told them that we would never come back they told me that I didn't matter to them. Nice customer service :(

I and my friends stayed there for a few days not long ago. it was an enjoyable stay, that place is great, has a good location, close to the beach and a few nice nightspots, the service is good, staff is friendly, is renovated, big rooms with all you need. I read a few nasty reviews about this place but all I can say is there's nothing like they say...Overall a very pleasant experience!

The Serene hotel and suites is a awsome place to stay!!! The rooms were very clean, the staff was friendly and helpful, and the location of the hotel was great. Very peaceful northend of Ocean City. I would recomend this hotel to anyone who wan't to visit Ocean City. I had a great time and I can not wait until I can go back!!

The rooms could be upgraded a littel, but over all its a nice place to stay. Close to a quiet end of the beach and if its to hot for the beach sand there is always the pool.

The service was rude, the room was not very clean and the cost was not worth it.