Americas Best Value Inn Shelby, Shelby

We had such great expections, but almost everything fell short. While the rooms were kept clean and the grounds were also well-maintained, the customer service was horrible. Almost everything had to be run by the manager/owner, who may or may not be "available." We were supposed to get a newspaper everyday. Well, you got USE of one that was kept in the lobby, but you had to leave it for the next person. We stayed almost a week and only got to see an entire paper one time. The other times all sections weren't there. The owner's relatives live on the property and you could always see them there. It was like a mini-party for them all the time. In addition, we were overcharged for our room, but she said we misunderstood. Of course we didn't and she couldn't even locate anything we signed agreeing to that room rate. It was later returned after contacting their home office. Good luck if you want to stay here.