La Mer and Dewey House, Key West

We have stayed at all of the high end Hotels on Key West over the course of the past 3 years. Without a doubt the La Mer and Dewey House, a part of the Southermost Hotel Collection, is the best place on the island. We are hotel/restaurant owners and know the importance of quality customer service. It was so refreshing to actually find a hotel that has the guests personal satisfaction their first and foremost concern. We were warmly greated at the front desk by Dexter and our check in was smooth and fast. They gave us our keys and there was a lovely young lady named "Sam" waiting to show us to our room and offered to give us a tour of the property. We were very familiar with the area and had prior dinner plans with friends on the island so we declined the offer of the tour. A young man brought our luggage to our room, which was beautiful. It was room 412 in the La Mer House. Absolutely immaculate room, to the point it made you wonder if it has ever been used before. Elegant island decor with a very comfortable bed. Very quiet, we never heard any noise from the hall or other rooms. Our balcony was large and very comfortable. Complimentary breakfast is served in the Dewey House from 8:30 to 10:30 every moring for the La Mer and Dewey House guests. It was an excellent complimentary breakfast offering inside as well as patio beach side seating. Again Sam was there graciously attending to each guest. In addition to delicious fresh fruits, cheeses, eggs, pastries, breads, cereals, yogurts, juices she personally offered to make each guest a belgian waffle if they so desired. On Sam's day off, Randal was there attending to everyones' needs with the same sincere attention to excellent service. Everyone we interacted with was warm, happy and friendly. The grounds include an assortment of wonderful pools, a beautiful beach, small clusters of palm trees with hammocks and lovely garden pathways connecting it all. The little open air restaurant on the beach serves a large variety of meals and has a full bar. If you go there be sure to ask for a frozen Panama Jack drink, my favorite! Even housekeeping personel were excellent. Even though the surroundings and service was of 5 star quality, the atmosphere was casual and totally relaxing. I can't list all the many details that make this hotel stand out far above all the others on the island, there everywhere you turn. Everything is right there, easily accessible, excellent quality, impeccable service and accommodations. Rates far above Ocean Key, Hilton, Sheraton or any other Hotel on the island and at a lower rate! Definitely the only place we will ever stay. Definitely the only place anyone should stay while on the island.