Awful
By A Yahoo! Contributor, 05/16/06
This hotel is dirty, loud and customer service is a joke to these people. It misrepresents itself on the internet as an upscale resort and charges accordingly. If you're interested in a out-of-control, spring break atmosphere, complete with a host of low-life degenerates, then this is the right place for you. Rules are violated, drunken teenagers and young adults are in the pool and hot tub all night long yelling and horsing around. There are people constantly yelling, slamming doors, smoking pot and partying in the corridor and main areas and playing loud music. The staff is rude and apathetic and there is no security so watch your car and belongings carefully!. Profane language around their garbage strewn, filth of a bar and grill is the norm, so bringing your children is not a good idea. Good luck complaining to/ or ever speaking to the manager-we are still trying but she doesn't return phone calls or respond to complaints. We had originally planned to stay three nights. After two days and several unresolved complaints, we packed our bags and left. But of course, the manager (who we have never seen nor spoken to) charged our credit card for the night we didn't stay; a situation we are still trying to remedy-now we're dealing with an attorney- not exactly the laid back Keys trip you're probably envisioning! As frequent Keys visitors, we are strongly advising anyone reading this- save yourself a lot of pain! DO NOT STAY AT THIS FILTHY, LOUD, OBNOXIOUS "RESORT"!!!!!!!!