Catskill Mountain Lodge, Palenville

We stayed here as part of a large group that nearly filled up the hotel. This was our 2nd year in a row. I should have learned better the first time around but decided to give it one more try. We stayed in the same room as we did last year. The bathroom door had been kicked in before our stay in 2010 and remained broken in 2011. Musty smells in the room, broken lights, stained carpets, rude service and that is just the start......... They will never see another dime of my money. They are far from a bargin and I would rather pay my money to someone who knows how to be in the service industry.

We stayed at the Lodge for 2 nights while attending a wedding. When we first arrived we were introduced to a room with water all over the toilet seat and floor. When we told the office about the situation, we were told that it was our fault there was water everywhere because we took a shower and left the curtain outside of the shower. This would have been understandable if we were in the room for more than five minutes and actually did shower. The office did take care of the situation and switched us to the room next door, which was a little cleaner than the previous room. Later that night we decided to check out the game-room and fitness room. This suggested play area for your children is beyond disgusting. When entering the basement your hit with the smell of mildew. This was just the beginning. There was a children's thomas the train play couch which seemed to have a brown stain on it. The toys were all over the floor, which was just cement, and not taken care of or clean. When entering the fitness room, we saw equipment that appeared to be from the 1960's. Most of the equipment looked as if it was broken and nonfunctional. I would not recommend adults or children to use anything in either of these room. It is not only unsafe, but seems like there is probably bacteria crawling all over everything. We then proceeded to buy a pop out of the vending machine outside of the office. The machine did not have a "out of order" sign, so I assumed it was safe to get a drink. I was wrong, the pop was over a year old and was extremely hot. Obviously the machine was not working properly but the owner did not seem to care. On our final morning we woke up late and had to get ready to go to a brunch for the wedding. There was no hot water and we, along with three other friends that we met, in two separate rooms, were unable to shower. I called down to the office to tell them about this and was instructed to wait 15 mins and try to water again. We did this, and the water did turn hot, but lasted a total of 2 minutes before going back to cold again. We all left the hotel without a shower showing up to the brunch not feeling presentable. When we asked to speak to the owner upon checking-out of the Lodge we were verbally attacked. He accused the five of us of being liars/complainers, and explained that we were part of a wedding group and all we were looking for were discounts and refunds. First of all, its important to understand that none of us knew each other upon booking these rooms. We met through the wedding and therefor did not enter the hotel as a group booking. We were also told that they did not care that we were paying customers and that they could not provide a receipt of our stay or do anything for us until the next day when they do their billing. So, I then told the owner about the pop i had bought and asked for a refund. He then looked at the expiration date and threw his hands in the air and yelled "is there anything else you want?" He then ran to the office. I followed him, which his wife and mom I think, followed me while yelling accusations and vulgar comments at me. When I entered the office I was not handed my refund for the drink but it was thrown at me. After leaving the office the three people began yelling that they hope i dont treat every hotel this way and what can I expect because they told me its not the Taj Majal. After this event we were charged the full price for our stay. The owner should not be a businessman. This was not an appropriate way to handle criticism. This owner does not appreciate customers what-so-ever and is degrading and rude. I would not recommend staying at this lodge for any reason. It is sad that the owner could not do something about our situation. . I would highly advise anyone to rethink their stay before booking this lodge.

No hot water, dirty bed sheets, broken toilet. They replaced our used cups, with guess what? The same used cups were put back! The maid was nice enough NOT to change the sheets. I knew she didn't change them because the same dirt stain was on there from the night before. Overall this place was slightly better than sleeping in the street.

The owners seemed very nice and we had a great breakfast. My one complaint is that the whole place (the parking area and compound of buildings) was lit up like a used car lot with super bright lights. It's darker on a New York street. Personally, I was hoping for a country experience in the dark quiet of the woods. It was clean, though.

Highly recommended! We just spent the 4th of July weekend at the Catskill Mountain Lodge and found everything to be first rate. Our room was spacious, clean and well beyond what we expected for the price. The restaurant and bar were excellent (with 14 beers on tap!) and the help was very accommodating (they served us dinner when we arrived hungry after a long drive, even though we showed up when they were officially "closed.") The new management seems to be doing its best to upgrade and repair the facility (which we heard from some locals had been allowed to fall apart by the previous owner). It was their first weekend of outdoor live music, but after some brief technical difficulties, the music that followed was excellent (a folk group and a jazz group). The acoustics are great and it's really a beautiful setting. There are plenty of great local attractions, hiking, sightseeing, etc., far more than we were able to explore in a single visit. We plan to get up there again very soon (hopefully this summer)! While we drove up from NYC, we were pleasantly surprised to learn that there's a bus that will bring you from Manhattan and drop you off directly in front of the lodge. With rising gas prices, we'll probably consider this option in the future. Highly recommended!

We had a great stay at the Catskill Mountain Lodge. Our room was beautiful and huge!!!!fireplace made us feel very cozy...Bathroom was spottless with double sinks!!!! beautiful creek behind the lodge, owners are wonderful! the ride to hunter mountain is absolutely breathtaking!!!!pet friendly!! very quiet, relaxing atmosphere...definetly going back!! We loved everything about this place...they really made us feel like we were home away from home!

I had a wonderful time during my stay at the Catskill Mt. Lodge. The lodge, which is under new ownership, has had extensive renovations made to it, renovations which include newly installed fireplaces, top of the line chef, host and hostesses to meet and greet, game room for children, and many other amenities that are soon to come like a sauna and entertainment rooms for families who wish to celebrate graduations, birthdays, engagements, etc. There will be many changes made to attract people of all ages who enjoy skiing and hiking, horseback riding, as well as internet access, good food, and an environment that provides contemporary jazz and good company. There is also a section of the lodge that accommodates pets (imagine taking your pet on vacation)! As these changes continue, this lodge will soon become the "it" place for people who enjoy nature and the finest accomodations at a reasonable price. I should also mention the lodge has a beautiful pool for those who enjoy traveling during the warmer months, and a pub that provides a relaxing atmosphere for those who enjoy a wood-burning fireplace, pool, music, and good conversation.

This lodge located close to Hunter Mt Ski resort (10-15 min drive). the rooms are very poor inside. Service is no good. Good restaurant with nice brekfest and diner.

The new owners are terrific. They took over in September and made our family feel completely at ease. Late check-out was no problem. And they are keeping the place pet friendly. They had just opened a steakhouse that serves cappuccino and espresso. Breakfast and lunch was available during the week and on the weekend. They even make juices to order! They also have free wireless Internet, which is one of the reasons we stayed there.

Our room was in a separate building from the main lodge. It has not been updated since the 1960s. Upon opening the door, we were hit with a musty, stuffy smell that was a combination of pet odor, mildew, and dirty carpets. The tiles in the drop ceilings sagged as if they were about to fall down any minute. Lifting a tile along the wall provides direct access to the room next door (as well as sounds). The ceiling in the outdated bathroom is badly stained due to the lack of a ventilation fan. The room did have an air conditioner, which did not work. There is a shared balcony, but the chairs were metal and therefore completely rusted. Although this was a disappointment, especially at $105/night (when their website says $95 for a single queen bed on the weekend), we were still glad to have a weekend getaway in the Catskills. My boyfriend's family has been staying at the Catskill Mountain Lodge since he was a kid, which is why we stayed there. However, on our first morning, we woke up to find no hot water. This was around 8am. The water was not even luke warm, it was ice cold. We let it run, and run. Still no hot water. We called the desk, they said "Let it run." When that didn't work, we went to the office. No one is ever at the desk, you have to hunt them down. When we found someone, we were told that it was impossible, there are 3 boilers. When we finally convinced him to come up to our room, he ran the water for about 5 minutes and then realized it was simply not getting warm. He said people were taking showers, it uses a lot of water, and left. Other guests said they had ice water when they tried to shower. It was a least a couple of hours before the water heated up. This is unacceptable, and we felt that we should receive some money off of our first night because of this HUGE inconvenience. When we went to the office to check out, no one was around, we had to hunt them down (again). When we did find someone, at first she didn't believe us when we told her we had no hot water. When we said we had someone in our room and he saw that there was none, she told us that "this is a big place, lots of people take showers, you have to wait. If you don't like it, don't come back!" When we said we wouldn't, she said "Good! I don't care!" Oh, and by the way, they charge your credit card at check-in, so they are guaranteed to get your money. Is this any way to run a business? Now a family that has been staying there for years will not return. I have never been spoken to in that way. And I will add that we were never rude to them, we didn't show our irritation in any way that would make someone speak back to us like that. The lodge has become very run down, old, out of date, and the people running simply do not care to help you or to try and accomodate their guests in any way. I suggest spending your money elsewhere.