Pilgrim Sands Motel, Plymouth

Wonderful location. We wanted a place on the ocean and found this. Low tide beach but not a problem for us...the sound of the surf was delightful. Staff very friendly; breakfast more than adequate; comfortable lounge with entertainment. Many quests we met had been there before. We surely will, too.

i have stayed at Pilgrim Sands on 6 visits over the last few years and love it. the view is unbeatable (though i urge a beach side, southern room) the breakfast and pool are wonderful, and the charming new lounge is filled w/ fun people, great "spirits" good food and, so far, pretty good entertainment on the weekends. i have never been disappointed and i have taken friends and relatives, repeatedly, who were charmed also.

DO NOT ACCEPT a reservation in Room 2 at Pilgrim Sands overflow site, Colonial House Inn, without knowing. 'Private bath' for Room #2 is in communal hallway. Thank goodness I brought a bathrobe! Need a drink of water during night? Don a robe to visit bathroom. Pray you don't get attack of 'travelers tummy'..how embarassing would that be?! This is an aged B&B in dire need of updating and attention. No on-site staff, phone, iron, hairdryer, hangers, ice, beverage or snack machines! Better have cell phone for emergency or to report any problems, since there are no phones. Room#5 where adult daughters stayed looked so nice, but problems were found. Light switches not working, child height fixtures in bath, trash from last visitors under the bed and coffee table; main problem was that room was musty and old...real problem for asthmatic daughter this past Friday. A little attention to this location would go a long, long way to bringing it up to par with any inn or b&b. Until then, you need to honestly reflect the aged quality of the inn...a vase of dusty poppies on corbel over headboard, sheer cutains tied with drapery tiebacks, replica washstand that serves no purpose and takes up room does not constitute 'elegant'... and that any and all services and amenities are available ONLY at main hotel should be made very clear on your website. A few staff members at the main hotel were unbelievably rude. My visit to the main desk to report shortcomings was met with total lack of care or concern, a lot of shaking of her head and comments like " I don't know what your problem is." When I gave details about the CH, she told me she had never been there, or not 'in ages'. Then her assurance that issues reported the very first night would be resolved proved to be nothing but lip service. When I returned to room at 11pm for night #2, bath was questionably cleaned and cleaning supplies and soiled linens from multiple rooms were on the floor in the doorway of the bathroom. Why bother calling to complain? Daughters and I checked out of Rooms #2 and #5 the next morning. We were treated as if we were the problem by the same woman at the main desk. They preferred to allow us check out rather than do anything to resolve issue or accommodate us in any way. We were there for a family gathering, 13 additional family members were occupying 4 rooms in main hotel. 1 family did not get the room they specifically had reserved 3 months prior to arrival, and were told 'too bad'. Same woman at the desk was so rude when a member of that family reported ice machine was not working. Luckily a man at the desk offered to get ice from the lounge bar, a very simple and hospitable solution. Rooms I visited were aging but certainly not lacking. We all enjoyed gathering on the patio, kids got lots of use of the pools and beach front on Plymouth Bay and the location central to our local family members, restaurants, shops and tourist sites. Harrington Family, please retrain staff who seem to have become so complacent that they have forgotten that their job is to be friendly, respectful and accommodating to guests. You have a gold mine there that just needs a bit more TLC in updating accommodations, as well as TLC extended to guests who unfortunately report problems.

The staff was very courteous, and the ocean view plus private beach could not be beat. Very nice indoor pool, too. Plus across the street is a huge Pilgrim and Native American historical village and museum, then 10 minutes away is the Mayflower and Plymouth Rock. My wife, children and I had a great time and would encourage anyone heading to the Cape or looking for a history plus a beach to go there.

What we liked were the pools and spa...the ocean awesome. The staff were so friendly. Nice complimentary breakfast,food at the lounge was very good. Many historical attractions nearby. Kids loved it and so did the adults. Very relaxing.

The Pilgram Sands has a great view, and because they have a great view can get away with not fixing things up. The rooms are fairly clean, but very old. The bathrooms are straight out of the 1970s and have the accumulated build-up to prove it. The outdoor pool is basically a cheap hotel parking lot pool. The staff is friendly enough, but it seems like there are better places for the money.

My husband and I stayed for several weeks while working in the area in 2007. The people are friendly and will do what it takes to make sure you're happy. My daughter's family stayed for a week in December 2008 into the new year and found the staff to be kid-friendly. She stayed in the Crow's Nest which is a two bedroom apartment on the third floor with great views of the ocean on one side and the marsh on the other.

Like - any closer to the ocean and you'd be in the water Dislike - mandatory damage deposit - not mentioned at time of phone reservation or on website. Rude attitude of male manager when I questioned, this 'deposit' - $150. Pre paid room, non-refundable ($175), left no choice but to stay. Each encounter with owner/manager was unpleasant. My 86 year mother and I were made to feel like an imposition rather than guests. Guest room was clean but the place is overpriced for the quality of the property. Stairways and public spaces, some cobwebs - not as clean. There are many similarly priced, newer hotels nearby...albeit not with the fantastic oceanfront view...my choice for the next visit to the area will be elsewhere.

Pilgrim Sands was a nice location for siteseeing around Plymouth. The tide was in for most of our vacation, so the beach was not accessible. The outdoor pool is very nice. Breakfast was great - saved us big bucks for our family of 4! We had the double queen room which was very large and spacious. A little bit of trouble with the cable TV, but they gave us a new cable which worked a little bit better. Would definitely stay there again.

Loved everything about this place. Location second to none. staff very friendly, helpful and courteous. We planned to stay a couple of nights but changed our minds and stayed for our entire trip and used it as a base for sightseeing in the area. Fabulous restaurant next door. No need to drive to find a great place to eat.