United Inn & Suites, Decatur

Me and my daughter and my 8 month old grandson payed for a room for a week starting today 8/1/11. when I noticed the air was'nt working I went and asked them could they come look at it. Not only did they not come look at it but I called down there to the front office and the person at the front desk hung up on me and I let him know that I needed my air checked cuz it was very hot in my room and I have a new born baby in here with us. They have very poor customer services here. Im so upset right not because I know i'm just out of luck and me and my daughter and grandson has to suffer. I been sleeping with the door open just to get some air but dont know if I can do it all night and be safe. This is such a shame!

I paid for one night but couldn't stand the room I was in and asked for a refund. They obviously didn't give it to me. May fault I guess, should have looked at the room first. I didn't even reserve the room, I just walked in and paid for a night. The room was not what I expected for the amount I paid, the heater was broken, so I asked the receptionist at the front if I could get a room with a working heater, she was nice enough to let me look at other rooms until I found a room that wasn't cold. After staying in the room for what had to be less then 10 minutes I decided this wasn't worth it and left and went to another Motel. The reason I even bother writing a review though, is to warn everyone NOT to use a credit card. I paid by credit card, and they ended up charging me for two nights. I didn't even stay 10 minutes!!! But apparently because I never checked out they "assumed" I was still using the room even thought I asked for one night and they saw me leave early. I tried to dispute the charge with my credit card company but Motels have the right to make non-authorized charges based on what the Motel deems necessary for services and damages that may arise even after a customer leaves. So long story short, if you are in a bind and MUST stay at this place, pay by cash and ask to look at the room first. I know, I should be doing that anyways, but I guess I was living in a fantasy world where common decency and honesty is normal.

Good hotel, great hotel, with great new management. It has wifi, and very nice staff. Its really nice. Good hotel, great hotel, with great new management. It has wifi, and very nice staff. Its really nice