Four Points by Sheraton San Jose Downtown, San Jose

What a joke of a hotel. Run by scammers and ripoff artists. Offered one rate at Check-in that I SIGNED for and jacked it up at checkout. When I protested the manager (who wasn't even there) said that yes, the clerk (18 yr old kid) had me sign the rate but made a mistake and shame on him. What? Did that just happen? Would not honor the $35 a day difference. Paid $179 a night because they claim to have a price guarantee so I figured it was the lowest available. Wow was I wrong!!! should have checked Hotels.com....rooms are $89. They will sell the same tiny room for $89 AND pay Hotels.com a fee and they won't honor the $144??? What's wrong with this picture? Patio looks like they had a party 3 months ago and never cleaned up. Absolutely filthy cushions and chairs, tiny rooms (no closets or hangers). Asked for Iron and board and never received it (they thought there was one in the room.....where could they possibly put it?). Very creepy guy hanging out at breakfast bar taking your room number. Staff is all under 23 years old and can't make a decision or get anything done. Workout room is a joke (one treadmill and 10 dumbbells). Good luck getting that treadmill. If you must stay here go to Hotels.com, get the $89 rate then look up the rate on the Montgomery website and get them to give you the 10% gaurantee back. You'll stay for $80. Maybe for $80 you can stomach the filth (and lies).

There may be other larger brand name hotels, but you'll pay for the name, parking, etc. We loved staying there and the rates were much better and we even stayed in a suite. The Paragon is great too for dining, drinks etc. We almost missed the real event were downtown to attend.

We love everything about this hotel from the downtown location to the special treatment we receive from the hotel staff. The hotel has been remodled to perfection and we always feel at home.

I booked online but hadn't seen a picture of the Hotel. When I arrived the outside looked like it was real old so I assumed the inside would be run down and dirty. Much to my surprise it was not only SPOTLESS inside, but the interior was very art deco. We were upgraded to a King Deluxe room for free since the Queen deluxe wasn't ready. The bathroom was marble with wood accents and it came with nice bathrobes to wear and the towels were the softest ever. The staff was very friendly and the hotel is located within 2 blocks of a Starbucks, Borders bookstore, Johnny Rockets Burgers, and a 3 story movie theater. Best weekend I ever spent away from home. Don't let the outside of the building fool you.

It was a breeze checking in and the staff was wonderful. The rooms were so comfortable we thought about staying in and missing our event. We enjoyed the Paragon Bar atmosphere and music to finish the evening. We look forward to having another function in San Jose to have the opportunity to stay at the Hotel Montgomery.

What a great find. While traveling on business our normal hotel was booked so we stayed here. Very friendly and helpful staff made sure our stay was great. Would recommend this hotel to my co-workers.