Barcelo Costa Vasca, San SEBASTIáN

Unfortunately, the staff support is probably the worst we have come across in many, many years. Sunday morning we came down to the restaurant where they were serving a buffet. All we wanted was a coffee and were told that no, they could not serve us. We then went up to the desk to ask the clerk there if they had a "coffee" bar and were told, nothing till 11 am and so you will have to walk 10 min down the street. I have never been refused a coffee in any hotel before, all it meant was that they poured the coffee in our cup and charged our room. The room was half empty!