Baymont Inn & Suites Kalamazoo, Kalamazoo

Great stay really made me like at home. Definitley will stay again!

The am. &pm. front dest staff were nice & kind. Some house keeper could be a little more cleaner, yet for for the price, the stay wasn't a total bust. However I don't understand the Jay the manager. He seemed a bit upset to find me still there at his hotel after two-weeks. I stayed her due to work on my soon to be new home. Athough I paid up front and in cash Jay, stated "Your still her"? I was a quite, respectable guest, sometimes leaving tips when a housekeeper clean my room well. Maybe I should have known better because from my "first nigh" there Jay called my room and told me I had to pay or be out. Even though I'd payed cash for my "first two" nights and was told that I could pay dailyt. Don't understand. People skills can and will take you a long way

Im not sure about these other reviews but i had a great stay. the room was clean and the service was excellent. The hotel seems to have made the proper changes to improve on these prior reviews.

the place is absolutely filthy and disgusting. There is no way any one who has ever stayed there had a good expierence. The area where people eat in the morning is very decieveing. The first impression is that the place is clean.......but wait til you go to your room. which now makes me question how clean the area for breakfast really is. We asked to move to a differant room and when we called the desk they were very apologetic and let us change rooms but the second room was even worse... it had dirty sheets and torn pillow cases and I am sure they were never changed form whoever stayed there bofore us. The bed spread was torn and ragged. The people at the desk were very nice and they deserve to work in a better work envirement. If the company only knew how nice they were and what good reps they were of the hotel. the owners of this place not only misrepresent what the place looks like but are underserving of the two staff members who tried to work with us. Shame on the owner of this place !!!!! I can't believe that the Baymont chain lets you use their name to represent them

My room was filthy...from a dirty wash clothe hanging in the shower to pubic hairs on the bathroom floor. The end tables had spills dried on them. My carpet and blankets had numerous cigarette burns. I would NEVER stay here again nor would I ever recommend it.

The power went out in the hotel at 2:pm. It was not on 8:15 pm. We told the front desk that we would not stay in the dark and could they find us another hotel. They were extremely rude and basically said too bad, we would be charged if we left. We left anyway and we were in fact charged. We complained to the manager who said that's their policy. I have a daughter at Western Michigan University and will avoid this hotel at all costs. Bad everything in today's world of service.

My son left his phone charger in his room. We called immediatley after we checked out. They promised they would mail since they went to the room and found it. They never did. I called the Corporate office and they did nothing either. I will never stay at a Baymont Suites Hotel again.

I realize this isn't a super high-rated hotel, but I thought I could have gotten a little more for the price. The receptionist was disinterested when I checked in, and the day-time receptionist was confrontational when I checked out. The carpet in my room was stained, and I didn't have any pillowcases on my pillows till I found some extras in the TV stand (why they were there, I don't know). The bathroom and shower were plenty big, and I felt the location was very convenient to most places in town. I don't think this place is really worth the money when you can get the same thing for $20 less somewhere else.

"Your room was thoughtfully prepared by Mildred" or so the courtesy card read in my King suite with a jacuzzi. First, the bed was made and ready for guests except that the sheets were SOAKED (apparently water but it's hard to say for sure.) The night clerk offered more bedding but the mattress was saoked too. A half dozen towels over the area (30x36 inches) covered it enough to get some sleep with some fresh sheets and a fresh blanket. The jacuzzi tub took nearly an hour to fill up and the coffee maker filled the filter cup but not the decanter. I wonder which part they put any thought into. . . To make matters worse, the manager (Angela) took 4 days to get in touch with me (via email) and offered me a $15 refund on a $190 room. Apparently hotel manangers at Baymont don't work on weekends. The customer srevice line is different than the web site indicates and each operator handles their own cases (and there are only a few operators) so if yours is out that day, you just have to wait. The continental breakfast was good but I question why the French toast was cold and had to be microwaved. It really kind of ruins it. I had to dispute the credit card charge. I would NOT recommend the Baymont Inn to anyone unless you have messy kids, dogs that aren't house trained, or are a smoker looking for a low grade hotel that won't care what you do to the room.

I have stayed many times. The cost is reasonable for a clean room that close to campus with a meal included.