Al's Westward Ho Motel, West Yellowstone

I was planning to stay on the 4th of Sept., when I was passing through but decided not to because I wanted to make it to my family's that day after all (to save money since I am unemployed). I called before noon, and only was able to leave a voivemail message, and did. I never got a response back. I kept trying for the rest of the day, and never got an answer. I tried to stop by at 2:30 pm to explain my situation, and no one was there until "4:00pm" supposedly, according to the note on the door. I kept trying to get a hold of them even after I contniued to head to SLC, and never got an answer. I got a hold of the "owner" today, Tuesday Sept. 8th, 2009, after I discovered last night that I WAS CHARGED for the room, and tried to talk to her about it. She hung up on me when we were discussing it.

If you want a 5 star hotel move on, but if you want a 5 star location then make sure to pack your shampoo, hair dryer, and alarm clock, because all you will get is a clean room and bed to sleep in. This is a rock throw from the park enterence, and if you are a premadonna then go to Bozeman! Drive three hours or 5 minuits!

We liked this motel very much... Two days in advance, I booked this motel, and when we come in at the reception with a pleasant welcome by the old women. Clean and big room, good beds, good bath, we have had a very good stay these two days... the other reviews made us a little bit angry, but there is nothing wrong with this motel.. restaurants are nearby and good too, the real restaurants have had fish and steak on the menu, the other in town only burgers!!!!

Bad memory. they offer Reservations from web. When I arrived , they said they did not have room and Reservations from web is not working. until now, their Reservations in internet still working.

Location was good-right across from Yellowstone. Motel lady was rude and sarcastic when asked questions. There is no telephone, no clock radio, no hair dryer or any other necessity which could make a stay more pleasant. The towels were stinky and smelled like they were not washed. The entire room smelled like a barn. A strong odor coming from bathroom. Room looked like it was never dusted or cleaned.

Used the internet to book the room. The clerk at the desk charged the regular price and would not take AAA. She burn us on leaving early. This motel stinks and the owner should sell. Where is the West Yellowstone BBB when you need them. What about customer service, the front desk clerk needs to take a course. How rude can you be and still be in business.

We were return vistors and was treated horribly this last time. We booked via internet in May for a trip in August. The website said rooms were refurbished, so we took it for the word. I requested a ground floor, queen bed and kitchenette. We booked at Al's because our first stay there was delightful. When we arrived, the room I booked was not available and we were given a different room. It turned out to be the same room we stayed in 4 to 5 years earlier. It was not refurbished, no kitchenette, and no other amenities, with the exception of a TV with a snowy picture. The motel did not even have an ice machine.(I later learned no rooms had kitchenettes.)We did not complain about this given we were not charged the higher rate the room went for. However, when we asked about AARP rates that were not 'offered on the internet,' since the motel changed our reservations, we were rudely told "tough luck, you should have called." I had tried calling, but no one answered. As a result, we ended up paying higher rates than those without reservations. The weather turned cold and we had to request heat and wait hours for it to be turned on. But the straw that broke the camel's back in this case, was the check out. We decided to leave a day early because of problems at home. My husband went to check out at 8 a.m. and was told he was being charged for that night also because we didn't inform the front desk the night before we were leaving. Check out time is clearly stated in the room as 10 a.m. When we checked in we were told we could 'settle-up' the night before we left so we could get an early start, but we weren't told it was a requirement to tell the front desk the night before we were leaving or else be charged an extra day. My husband made a comment about the motel must not want return vistors very badly with that policy not being posted in the room. The lady at the desk said, "No, I don't. I want one night customers only." Needless to say, we will not be going back again.

Mrs. Parker is the most congenial host we have ever had the pleasure of meeting. She is most accomidating. The location of the motel is at the west entrance to Yellowstone Park. They are next to resturants, gas stations and other facilities. This is uniquivocally the finest home owned motel in the town and is typical of an American owned and operated facility that has been passed through several generations of the Parker family. Good job!!

We opted to stay in a smaller, non-chanin motel, and were very satisfied with our pick. It is close to the park entrance, and within walking distance of anywhere you might want to go. The room was exceptionally clean. We would definitely stay there again!

I made my reservation online and got a confirmation #. We were getting ready to head out on our trip there and went online to print out the information. There was an e-mail stating that we did not have a reservation. I called the motel and they said that there computers did not update fast enough and our reservation was not accepted, ever though I had a confirmation #. So needless to say it was a good thing we checked before we left or we would have got there and not had a room to stay in. good luck with your reservation