A Victory Inn - Tolleson/West Valley, Tolleson

Terrible experience! Loud party in the lobby. Front desk did nothing when called. Checked out at 11 pm because impossible to sleep. Promised we would not be charged, but we were. Management refused to refund when we phoned. All around bad hotel.

This place has a bad funcky smell when you walk into the lobby. The staff is not helpful. We tried to look at a room but when we went over to the other wing they just looked at us funny and wouldn't let us in. We canceled and went somewhere else, but they still charged me. Plus we were quoted a summer special of 49.00 but were over charged on my credit card. Manager not helpful with overcharge resolution. Do not stay here! Plus there were people drinking beer in the lobby!

I had to go to AZ for my friends wedding but was on a budget! So I found this place online and there was a lot of bad reviews and maybe some good reviews. However, they were all outdated! Let me tell you. For $80.00/night...its TOTALLY worth it! Clean rooms. Great service. Good breakfast. The rooms have irons and ironing boards. It was only minutes away from downtown Phoenix. The restrooms were perfect as well! I'm going to AZ again soon and will make sure to stay there again! Loved it!

The hotel was near the spring training camps which was great, until it was time for bed and some creepy crawlers came out. Bedbugs were crawling on my pillow and the bedboard along the wall and coming from behind a mirror. Hotel would not give me a refund.

For the last 6 months the hotel has been run by a man who has been in hotel management for years, most recently in a popular hotel in Scottsdale. He specializes in improving hotels and is a real "hands-on" manager. The negative comments have stopped since he took over. While I have not stayed there I did get to inspect the property which is clean and recently redecorated. The staff is friendly and efficient. Please keep in mind that this is a budget hotel, but I expect that visitors will get their money's worth. My family will be staying here as a sort of "mini-vacation." We are looking forward to this stay and to a chance to explore the West Valley.

The cleaning staff was excellent, but spoke no english. I was looking forward to soaking in a nice hot tub after my 15 hours on the road. However, my bathtub did not hold water. I reported it to the front desk. Later, they told me that it had been fixed. It still did not hold water and I was told I was just not doing it right. I got one of the cleaning ladies and showed her that I was pushing the plunger all the way down and after 30 minutes of running the water, the tub was still not holding water. Also, when I called in route to get rates, I was told that a single occupancy would be $59 per night plus taxes. When I arrived 20 minutes later, I was charged the same rate as my two traveling partners who were double occupancies with two beds. When I asked the person at the front desk the next morning what the rate was for a single occupancy, he said $59.00. When I told him I had been charged for a double occupancy, he said "we can charge you whatever we want". The television only got 6 channels and 4 of those were fuzzy. The waterpik shower head might have been nice, but it was set on "needles" and I couldn't reach it to change to something more tolerable. The staff never fixed that either! "Linda" did give me a $20.00 credit, but I really think they should have been kissing my behind for the treatment I received!!! Never, NEVER would I recommend this place to anyone, unless I didn't like them!!!!

The rooms were clean but unfinished during remodel with inconsistent hot water, tubs that did not work and a staff that was rude for no reason.

for your money then this one. We stayed at 4 different hotels when my family was on the road, this place is the worst. Room reservations called for 1 room w/ 2 beds and 2 rooms w/ one bed each. Instead one family member was given a room w/ the 2 beds and I and my mother was given a room with the 1 bed. We were tired when we arrived and didn't realize what we got until it was too late. When the family member w/ the 2 beds tried to rectify (reasonbly) to make the changes, she was rebuffed rudely by a very indifferent staffer. Rooms were average and minimal at best. The TV's only had about 6 working channels, and the closed caption option didn't work. There was no personal coffee makers, only one waste bin in the bathroom. Bed was fine, bathroom adequate. It was obvious there was a remodel going on by the furniture in the halls. I think this "remodel" is one of those which will go on for many months for many "reasons" and used as a crutch for not being a better place. Continental breakfast was *very* minimal, we had the feeling the staff was doing us a *favor* by providing it..no fruit, juice and coffee was awful. Just small white bagels and only 2 kinds of pre-sweetened cereal. We stayed 2 nights, but won't ever be back there and I will be telling those I know about this place.

The staff was really friendly and helpful. As far as the appearance of the hotel, I was not impressed, but I also realised that they are remodeling. Once the remodeling and construction stops, I think with the rate they offer, and with the location it should be a pretty good place to stay at.

we booked there because it was a half mile from the concert.we booked the room with a whirlpool tub in room,get there and we were told they dont have them!!then after getting a little upset they said,oh we do have one,just one.well half the tile was missing around it and had rust and sharp edges.the roof leaked and had water stains and the drywall was cracked.then we got woke up at the crack of dawn by a dog that belonged to a maid person and was tied out side the building!!and was barking its rear off.we were out late at a concert and the last thing we wanted was to be woke up early!!!plus no ashtrays in a smoking room!!all in all we were very much displeased.we reserved the room six months earlier.and to top it all off they had ice machines that did not work,its arizona,its summer,people want ice.we found cigarete butts on the floor,just after the maid cleaned.so i would not recomend this place to anybody.