The Fajardo Inn, Urb Valle Puerto Real

We stayed 5 days and to get here you have to go through a fairly nasty slum in Fajardo, it's really weird. Drug addicts await you at the intersections, bars on all windows and doors, kinda like East LA. Anyways, once you're there it's definitely the nicest place in town. That's not good. The Inn itself presents very nicely at first, the devil is in the details. For example we got a balcony room with no chairs, and it overlooked an industrial area. There is NO beach nearby, so you MUST rent a car. The taxi service is lackluster, late and very expensive, it will eat you alive! The pools were nice and grounds well kept. Wireless internet if you sit in the lobby. Staff 'tude was mixed, we ate at both restaurants and they were adequate, one was way overpriced, and not always good. The service at times was very slow, but it's like that everywhere in Puerto Rico, it's part of the 'charm' - not so charming when the taxi you ordered for your flight home never arrives and you're forced to scramble. Enter the normal minor complaints, calling for towels, overzealous night security guards, broken plumbing fixed quickly, blah blah.... There real question is why would one elect to stay here? I suppose compared to the nearby $400 a night El Conquistador it's a bargin, but for what? We had specific business in Fajardo but if I was on vacation there are a thousand other better places to stay but here (Fajardo) Situated where it is, it's just not a tourist spot, it's an island of "decent" in a pretty nasty little seaside town. I can't recommend it, sorry.

Our family had two rooms for 5 nights. We had a really good stay. The rooms are very nice only lacking a mini-fridge. Nancy the clerk at the gift shop is a local and had very good info on the area and food. (She was great). The pools are beautiful but no swim up bar as advertised. For the price it was a really great stay. The staff was very good. The Inn is very clean!!

Our 4 days at the Fajardo Inn, were wonderful, no complaints. The Front Desk Staff, was courteous and efficient. The room was cleaned and sufficiently supplied. Safety and security were good, liked very much the fact that the guest has to register and wear a bracelet for ID purposes at Coco's Park. Breakfast/room-service was provided by Blue Iguana, very good, good price. The price and value, overall good. Hope it stays that way, it is much needed, you will always have business. I am a local, and although couldn't dine at Starfish, nor utilized the Spa, my family and friends rate the facilities as excellent. Will be back soon.

To begin with the The Fajardo Inn lost our reservation and took quite a long time to book us in a nearly empty hotel. During our three night stay our room was not cleaned once and when we asked for maid service we were treated rudely. It seems that there are full time residents here as well because whoever was staying above us had two large dogs that barked all night, Restaurant service was slow, but friendly and the food was adequate. We were told there would be wireless internet, but this was only true if you were sitting right outside the front desk. To be fair the guest rooms were VERY large and the gym was exceptional for a hotel (probably because the property is a former military installation). The public spaces are well maintained and attractive. They have two beautiful pools, which were not open during our entire stay. It seems that the primary problem is that the staff and management are inexperienced and have not fully come to terms with the fact that they are in the SERVICE business. The surrounding area is a bit economically depressed, but safety did not seem to be a concern. El Yunke Rain Forest is a short drive and there are nice beaches nearby.

on line reservation said check in 1200m and check out same, when you arrive there, check in is 400pm and check out is 1100am you recive only two towels and one mini soap for two adult, no blower, no refrigerator. we will no stay there never

service was great . my family and i had to travel unexpectically for my fathers funeral . everyone at the inn was very helpful and accomadating. i will be returning soon under better circumstances.

I am a local and have stayed at this hotel many times in the past years and up until 2007 this was a great hotel to stay in. I will start with the bad. During this year I have stayed at this hotel twice and both of the times I have had a very unpleasent experience due to the hotel Manager and new hotel policies. The first time I stayed there were no double rooms available so we book a single for me and my family. When we went to use the pool only 2 people were allowed to use the pool and the additoinal person my 3 year would have to pay 21 dollars per day in order to use the facilities (mini golf, pool, ect) or I would have to book an additonal room and spend the night away from my family. So if you arrive let say at 6:00PM and the pool closes at 8:00PM you still have to pay 21 dollars for the use of the pool... $21 dollars for 2 hours is quite expensive plus $21 for every additonal day. As a consumer these rules are ridiculous. When talking to the hotel Manager the first words out of her mouth were NO you may not use the pool unless you pay the aditional fee weather its 2 hours or the full day you still have to pay for the 3rd person. In my opinion no minor child should have to pay an additonal $21 fee to use the pool especially a daily fee - one of the reasons for choosing this hotel was becaus our son loves the pool. On our second stay we stayed from Sat thru Mon. Sat and Sunday we went out on our boat so we did no use the ameneties. On monday we planed to spend the afternoon at the pool. Check out was at 11:00AM... so we Had breakfest at there restaurant and check out and planed to use the pool for the remaining of the afternoon because well we promised our 3 year old that we would take him to the pool. When we went to pool again we were told we could use the pool not because of the $21 fee but becuase you are no longer alowed to use the pool or any of the hotel amenities once you have check out or before you have checked in. Again we talked with the hotel Manager (VERY RUDE and UNPROFESIONAL LADY)... Her very first words were NO - NO you may not use the pool if you have check out of the hotel. My son bursted in tears... so did my wife becuase she would have to brake her promise to my son . We asked the hotel manager if she would make an exception for that day since we had promised our son we would take him to the pool. She saw him in tears and said absoultly not check out is at 11:00 AM and the use of our amenities after that time are stickly prohibited. Bare in mind, if you stay for one night and you plan to use the pool and lets say you arrive and 4:00PM (Check in Time) you may use the pool and hotel amenities from 4:00PM to 8:00AM on the arrival day and from 8:00AM to 11:00Am on the following day. Dont plan to stay the full day because they will literally kick you out of the hotel / pool and any other amenities they offer. It was very disapointing experience for me and my familiy and i will never use this hotel again unless these new policies are revised. Also, the hotel manager needs some people skills. The word NO should be in there vocabulary. Instead they should always try to find a way to please the customer. It's a shame becuase the hotel is quite cozy and has an execellent pool but the hotel management and new policies and rules can make your stay a very regretfull experience. A Mayor Bayamon, PR

I like a lot the food in the restaurants of the hotel because they were excellents and tastefuls. the room were very cleans and spacious.

My husband and I along with mother, who is wheelchair bound, stayed at the Fajardo Inn for six nights. The room itself was huge and very comfortable for a handicapped person. It was also very clean and the staff was really wonderful. It was a bit uncomfortable though, because it had no dresser, and no microwave oven. The bathroom was not too big and it had no shower hose for a handicapped person to control the water temperature. The shower bench was weak and wobbly. They immediately provided my mom with another one. The hotel has a beautiful pool and two nice restaurants. Overall, the hotel is nice and the view from the outside of the hotel is breathtaking.

Dislike: We got lost Like: The hotel is great, with nice staff and rooms are very comfortable. They have two restaurants both were also good. Great Margaritas at the mexican one. We will definitely go back again.