BEST WESTERN Kelly Inn, Minot

I stayed there 6 yrs ago for 2 weeks. The microwave in the room broke and I finally got a replacement on my last night after waiting 5 days. The hotel staff was rude when I had a problem and acted as if they really did not care. Upon check out they tried to charge me more than what I was quoted when I checked in. The entire stay was a nightmare.

The day I arrived I asked for a luggage cart... that was a mistake. The lady at the desk told me they had them, but there was no way that she could say where they were and wouldn't help me to find one. Along comes another employee (who never took the ipod out of his ears to listen to us) and said after a dismayed grunt that he would find a luggage cart for us. When he came back I heard him yelling and complaining about haaving to find the luggage cart and then the person who asked for it left (not knowing I was in the same party) he went on to use some colorful language to describe my collegue for having him do his job!!! Later when we had checked into the rooms, I went down to ask the desk clerk about some of their services... I saw that she was busy typing and I waited until she finished. She looked up at me rolled her eyes and excaimed, "WHAT!?". Baffled, I asked my question (something about if I could make copies in the business center). She walked away without saying anything... a minute later she reappeared and held out her hand... "WELL!?" she said. Losing my patience I said, "what do you want?" "I'll make the copies for you, give it here" she replied. As for the Hotel, I wasn't expecting much, and I wasn't let down. The rooms had fridges and microwaves, but the beds creaked and squeaked so much I thought the matresses must have been from an Army Surplus store. Very average hotel, very terrible customer service.

I made reservations for a very special 50th birthday party MONTHS in advance. I reserved a party room and adjoining hotel rooms. The lady on the phone even gave me the room numbers so I could put them on the birthday invites. We got there and not only did we NOT have the rooms we were told, they were NOT even adjoining. AND THE WORST PART??? THEY HAD GIVEN THE PARTY ROOM TO SOMEONE ELSE!!! They proceeded to be completely rude to me. They allowed people to be very loud and in the pool past when it was supposed to be closed, even when I asked them to address it because my two small children were trying to sleep. Terrible service.

We stayed here about 6 yrs ago. The pool was disgusting! Even my 7 yr old wouldn't swim in it. Everytime they came up out of the water, they had long hair all over their bodies. Apparently the skimmer didn't work. We recently gave it another try and again were sadly disappointed. Previous guests had used the hide a bed and the sheets hadn't been changed. Upon inspection of the bed, we found popcorn kernels and hair etc...the sheets hadn't been changed it either! When we went to complain and the front desk, (at 11:30 pm!) there were 3 other couples there for the same reason. While we waited in line, a 5th lady walked up with an arm full of sheets from her bed demanding clean sheet. Thats 5 rooms that we know of. It was midnight and who knows how many more there were before that...We will never go there again nor recommend it to anyone!

Pros:I liked the fact it was close to a great mall and some super restaurants, I also thought that it was reasonably priced. The continental breakfast was super! Lots of good food and variety of choices. Cons: I found the hotel stunk like pool,Not just near the pool, the whole hotel was musty, humid and just wasnt clean smelling! The pool was small and there were too many people in it all the time! The coffee pot in our room was broken, the air conditioning didint work and the lamps werent working! Also there wasnt a lounge, which was surprising to me...I had to drive around to find a cup of coffee in the evening. All in all I guess for the price we paid it was ok. I dont think I would make a point of staying there again. There are nicer hotels in the city, even if I had to pay a bit more for an more enjoyable experience.

I have stayed here 1 weekend a year for the last eight years with a group of eight families all with you kids. NEVER AGAIN poor service. period. rude, and military like service.

I have stayed at this hotel on my many trips to Minot on the weekends. We usually get there on Friday and check out on Sunday. The weekend staff are great. I called the front desk and asked for additional towels and a couple of pilows and the young lady at the front desk said she would have them brought right down. They were there with in, what seemed like seconds. The grey breaded gentleman that dropped them off was very professiional and polite. I will recommend this hotel for all my friends and family. I down rated cleanliness because the room seemed dusty and I found dried coffe grounds in the coffe pot.

I was quoted two different prices for Thursday & Friday, but they charged me the Friday rate for Thursday. When a friend stayed there on Friday night she got the room cheaper than I did for a Thursday night. When I tried to resolve the issue, they had many magical reasons as to why the rates change. I am NOT happy about it!