Days Inn Hope, Hope

This place is really bad, the only picture on the web that appears to be true is the one of the outside and it looks like it was taken several years ago. The walls were moldy and patched rather badly. Overall it was a dirty environment and if it didn't smell like bleach I can only imagine what it covered up. I had a no cancellation reservation and had traveled several hundred miles or I would have stayed away. This place should be condemned. I gave them a one star because they gladly took my money and I couldn't review with zero stars.

This hotel is HORRIBLE!!! I stayed at this hotel for the watermelon festival in August 2007. At first I was impressed with the room because it had a refrigerator and microwave. However, the good impression did not last long. The bathroom was in bad shape (hole in door, broken shower rod). The advertisements and room map said there was a pool, but there was not one anywhere on the property. We stayed in the room Friday night and left early Saturday morning to go to the festival/softball tournament. When we returned that evening our room had not been cleaned because somehow an extra “do not disturb sign” had been placed on our door. We decided it was not a big deal because we could just get some towels from the front desk, but when we asked we were told that the hotel was out of towels and could only provide us with little hand towels. We used those to shower and get ready to go back to the festival. After returning from our late night softball games we checked out because we were not able to shower again without towels. We ended up arriving home a 3:00 am Sunday morning. On Monday I called the hotel manager (Babu Patel) to let him know about our disappointment. He told me he would check on it and call me back. On Thursday when I had not received a call from him, and could not reach him at the hotel I called the corporate office. They made a complaint and told me the would notify the hotel manager to see if he would fix the problem before they took over. The next week I received a letter from Mr. Patel apologizing for my inconvenience and asking me to please use the hotel again in the future (yeah right!!). I contacted Mr. Patel to ask him if that was all he was going to do about the problem and he said he did not write me a letter, his desk clerk did. He said I could handle the problem through her because she was the one on duty when the problem occurred. I asked him why he never returned my calls - his response was that he was too busy. I told him that it was not the desk clerks job to handle hotel complaints. I then called corporate back to report his behavior and the supervisor (Patty) I spoke with told me that she could not do anything until the following Tuesday because there is a seven day wait period for them to handle a claim. When I called the corporate office on Tuesday they said they would handle the case by offering me $35.00 toward my $156.00 bill. They said the only way to receive more money was with the manager’s approval. I will never stay at another DAYS INN HOTEL not only because of my experience at the Hope location, but also because of the ineffective service I received from the corporate complaint department. UNHAPPY Bryant, AR