Cherry Valley Lodge Newark Ohio, Newark

My stay was very nice with my Chi Eta Phi Sorority sisters, we were here for a business meeting and stayed overnight. The meeting rooms were set up well and the view from our bedroom was right over the lake. The staff was friendly and helpful. The food was great and I slept as though in my own bed. I loved the set up of the rooms which made them seem much larger. I would recommend to others and I am considering coming again with my pokeno group. Yes, it very a good value.

We decided to extend our visit by arriving a day early. When we called I was told there were no rooms available, but when looking at their website there were rooms. At the time of our arrival the parking lot were half empty and it looked like a ghost town. When we did arrive there was a young woman who gave us the wrong information about the policies of the lodge. The website shows several options for casual family dinning, a bar in the swim park, and an awesome arcade. However there was only 1 casual restaurant, the bar was not open and several of the games were out of order. As far as the bedding is concerned I slept with springs in my back the first night. We asked for a room with a better bed and was told the new room was a pillow top, there version of a pillow top was a flat feather mattress pad. The only thing that was pleasant about the stay was the water park. I would recommend looking into somewhere else to stay.

We had stayed at this establishment a few years ago, just before the waterpark went in. We were totally thrilled with the friendliness of the owners, the staff, the layout of the rooms, the overall comfort of the stay, the room service and the food. This past weekend, we decided to spend our anniversay by re-visisting the lodge, hoping for another memorable stay. I was so dissappointed, I just felt I should relate how different it was! The bed was was too soft and well-used, we both woke up with a back ache plus a stiff neck from the pillows that are like large hard wads of who knows what? To my dismay, I learned that someone has found a way to press newspaper to a rediculously thin state, almost invisible, and call it toilet paper and tissue. The whirlpool was a wonderful touch and the shower head was nice, but it was almost impossible to regulate the water temperature with the sloppy control. The TV in the bedroom didn't work right, with or without the remote control, and even tho' the maintenance man gave it a try, he thought he would have had to change cables to try to get it clear. And he was willing to do that, but I really didn't think it would help. The channels wouldn't lock in and programs were continuously lost. Plus the remote wouldn't turn the set on and off! What good is it if you have to get out of bed to shut it down? The worst part is - the food from the restaurant is so overpriced, a family of 4 would have to save up for a year to visit for one night! Go out and get something! Save a bundle! The quality of the food was pretty good, (with the exception of potatoes that were said to be a chef's creation and the horrible, horrible cheesecake), but the prices were from outer space! And I have to tell you that cheesecake had to be over 2 weeks old! It was the gummiest, driest, most horrible dessert I have ever had anywhere! I would have fed it to the ducks, but was afraid it would kill them. Also, any extras we ordered were left off the room service order, but they of course didn't forget to add a 20% gratuity, which I prefer to reserve for the highest service, which I don't feel we received, since we had to call back down to get the rest of what we ordered. Add the cost of the food to the crazy base price now being charged for the rooms (in the middle of landlocked Ohio), and I am surprised the are still functioning in the midst of this recession. My AARP discount saved me a whopping $3!!! The management needs to come down to earth! The place is pretty, and could be considered "quaint", but just because there is a waterpark next door, shouldn't make it cost more than a week in Orlando! Whoever said it was a great value really couldn't travel much. Still a pretty place but now way overpriced and very disappointing.

I absolutely love the cherry valley lodge! My father was Faculty Manager when I was a child so I spent most of my time there. I have stayed here every Christmas for the last 4 years and it has been wonderful everytime!!! I currently work front desk at a Hilton Hotel property and I will tell you from experence that you cannot please everyone. If a guest complains that they had a "Horrible Night" because the mattress was hard, it does not mean that the Hotel is horrible itself, Its just means you had a guest who prefers a softer mattress. I Also must say about the comments that focus on the "unfriendly" employees, It is a very difficult thing to do when you have to fake a smile at someone who is yelling in your face and saying very rude things about the people you work with and the company you represent. The front desk is NOT at ALL responsible for Room Rates, Cleanliness of Rooms, Banquet Halls, The Resturaunt or Lounge Areas, ect ect... Please make note of this in the future! If anything, we give you Discounts, Room Upgrades, and Extra Amenities, all at our disgression, but you will not receive such things if you are verbally abusive to any of our staff members! Things cannot be perfect all the time..we understand that...you should too! Thanks to all guests that try there best to demonstrate Patients, Kindness and Understanding ,especially infront of there small children!!! Most of the time when something goes unexpected at a hotel it is because of a previous guest! For example..You have to wait to get into your room,even tho you had a guaranteed check-in time...It is most likely due to the hotel only having one room available of that room type and the guest occupying that room before you chose to ignore the check-out time and by doing so affected the time in which housekeeping could get the room ready for you.Please keep that in mind if that should ever happen to you. Thank you so much for possibley now understanding the roles of hotel employees and the things we do on a daily basis to make your stay as wonderful as possible! I cant wait to stay at the Cherry Valley Lodge again this winter! See you Then!

The facility is nice, but the staff can be quite rude. Everything at this hotel is very over priced. I attended a wedding at the Lodge and they were horribly unprepared and nearly had the bride's mother in tears.

I stayed here about 2 years ago for my sister's wedding. I was told to check in anytime after 2 p.m., when I showed up they made me wait over an hour for my room, even though I booked it 2 months in advance, obviously they had to kick someone out and clean it. Then when we finally get in the room my 4 year old daughter went to the restroom and the ceiling fell down on her head. Luckily she left the door open so the metal caught on that, but she still got hit in the head with chunks of ceiling tiles. They promised to refund half of my money because of this, which would have been about $80, but instead took $20 off.

The scenery and the rooms are beautiful and well accomodated. It seemed to me that the hotel staff was very ill informed as to what they had to offer a guest. I was not pleased with the restaurant being inside the waterpark as it is hard enough to get kids to eat without that added distraction. The other restaurant had terrible service and was not kid friendly at all. It was not until we checked out we learned about the other amenities like the bikes etc that were offered. I also was appalled that the buffets for the conferences were situated out in the hall where people could touch or sneeze on the food or worse yet a child could touch and get burned. I think this hotel needs to decide whether it wants to be a conference center or a family fun center. I also believe the staff should be taught to smile and learn what there place of employment has to offer. Beds are extremely hard and uncomfortable.

There are jacuzzi tubs in the rooms. They have a Spa, so you can get a massage. Rooms are beautiful, romantic and spacious. There is a wedding chapel. It could be the honeymoon you never had. Its all located here in Ohio.

I had the wonderful opportunity to stay at this facility Saturday march 3rd 2007.We rented 2 rooms one for the s and one for the moms. Both rooms were clean and user friendly and we enjoyed the large screen TV that would swivel to accomadate the viewer. The facility was spotless and I was impressesed with how clean the water area was as well. We also ordered room service and had a gourmet meal delivered to our door. The food was delicious. I am looking forword to returning and using the spa facilties.

My children and I absolutely had a blast during our stay at Cherry Valley Lodge. Having a Pizza Hut Express in with CoCo Key just made it so convenient. We can't wait to go back again!