Occidental Grand Cozumel All-Inclusive, Adolfo Lopez Mateos

I agree with the other reviewers who were not happy, for a variety of reasons, with their visit. Due to unsafe conditions at the Occidental Grand Cozumel, I slipped and fell on a wet sloped tiled walkway that did not have a railing or warning signs. There are tile and marble floors everywhere that are not kept free the water that is tracked around from the daily rain showers. My ankle was dislocated and I required surgery for several shattered bones. My leg required 8 screws and a plate to fix the damage. We had a great deal of trouble trying to make arrangements to fly home and the hotel staff was very, very unhelpful and rude. It was very frightening trying to get out of a foreign country with a severe medical situation. My injuries occurred, Occidental's customer service office and their insurance company have been uncooperative and have not responded to my request for compensation. This is not the way to treat a guest or promote good will among visitors to Mexico.

IF you want to take a high pressure time share vacation, enjoy food that my Dogs would not eat, and the customer service from a New York Taxi cad driver? book it. From the start this was the WORST vacation booking wit this hotel. I compair this hotel to motel 6, compaired to the Hilton re: the Iberostar which was still under repair from this years past hurricane. You hated to walk into the lobby because the time share SHARK's were there hounding you every day to listen to their 90 min. sales pitch. The problem was that the management would not do anything about it to you enjoy your vacation. The food was Awful! Most of it you could not make out, I only ate salad.... The Hotel only has 4 locations to eat, the formal dining area is 1 restauant, but only served 1 specialty meal a night (all were bad). The lunch buffet was served at the beach bar, I have to say the Hot Dogs were the best of the menu. Dinner buffet was by the sharks, they would try to pull you in before and after your meal creating more stress to a vacation. Taxi service to down town runs $17.00 USD for a one way trip if you like to shop. The Iberostar has free shuttles for their guest. Overall if your a Diver and just want to dive and not enjoy the other things that a all inclusive hotel, Good food, Good Drinks, Good service, 100% relaxation, Book it. At checkout the person did not even ask how our stay was nor if we would come back! My wife and I felt as that they just wanted our $USD and have a nice day. Sincerely, MKP

This was our second trip to Cozumel and decided to try a different hotel on the second visit, not a good choice. The hotel is new, 3 years old and is beautiful, the food was great, a large and varied choice of restaurants, and that is the extent of my praise for the Grand Cozumel!! Now for the bad part: The staff from the front desk all the way down to the dive shop were not courteous and helpful at all, and in the dive shop the guys there were downright rude!! The poolside waiters were AWOL!! We had to go and get our own drinks for the most part of the trip!! The beachside situation was worse, no waitstaff to be found. Taxi fare is pretty steep too from this hotel! $16USD one way to downtown!!! It pays to rent a scooter if you stay here, the taxi fare will eat up all your souvenir money. The day before our arrival a diver had drowned and there wasn't any kind of disclosure, in fact, any questions regarding the incident were met with a hushed tone and promptly dismissed. This incident really left a sour feeling on the whole trip and we will not be going back to that hotel!!

PAID IN ADVANCE THROUGH ORBITZ, REQUESTING NON SMOKING,KING SIZE BED.WHEN ARRIVED, NO KING SIZE EXCEPT SMOKING SECTION.HOTEL SAID IT WOULD CHANGE NEXT DAY, DID NOT HAPPENED. VERY DISAPPOINTED WITH FRONT DESK SECTION, LIKE PREVIOUS PERSON INDICATED NOT VERY HELPFUL!!!!

The hotel and rooms are extremely well maintained and cleaned. The fountains and gardens are beautiful. All the staff is friendly and polite. Their english is not the best but they are able to communicate with you. The hotel is perfect for snorklers and divers. Reefs are close to the shore and boats leave from the dive shop all day. The breakfast and lunch buffets are very good. You can find American food at both. The dinner buffets are all themed and weren't the best. The restaurants require reservations and the food has a lot of Mexican flair. Children may have trouble finding things they enjoy eating. They do one show a night at 9pm. Other then that entertainment is slim.

We loved staying at this hotel. It was a wedding present from his parents, so that made it even better. The staff was very friendly, and the guests were great. It was nice and quiet, but still exciting. We reccommend this hotel.

i have to say this is the worst 4 star hotel i have stayed in. We got to the hotel no hi or welcome, reception was packed, the staff lacked in communication! eventually we checked in,she told us the bell boy would take our bags then walked off before we could ask where the bell boy is. so we found our own way to our room we booked two rooms (joining door as we have kids not very young age 8 12 15.) Our room smelt damp and made us feel sick. We decided to put up with it until one morning i took a shower and i smelt raw sewdge. I washed my hands and i smelt raw sewdge. We changed rooms and this time the kids room smelt funny. As conpensation he gave us a free meal in the royal club we got bitten alive by mozzzies but the food was great DO NOT eat at the pizza place so many bugs. Food ok in buffet other resturants fine not good food for kids. Night enterainment awful there was a short show then nothing night club is tiny and one pool table they kick the kids out at 10pm and there is nothing to do in there music dont start till late so boaring even for adults! If your going for over 1 week then your even more boared because the entertainment repeats. The beach has an outbreak of sandfleas so everyone has got at least 50, 60 bites by the end of the holiday. now for the good points there is less of them! the snorkeling, daytime activites are great the hotel is well kept. Food ok not brilliant as i said before not great for kids. Booking system isnt great. Staff are really freindly. So thats what my stay was like i am really disapointed as it was so exspensive. A huge let down.I recommend you dont go!

Me and my family went to Occidental last spring break. There was a lot of things to do and the people were very nice and friendly. One day while we were in the city we went for a swim with the dolphins , which was very fun and worth while. Occidental had many things for all ages. The activity pool held fun for kids and adults. The All-Inclusive meals were very good and the restaurants were very clean with nice service. We love the Occidental and we will definitely come back and i would always recommend it to anyone that would want to have and all-inclusive, safe , fun , and family oriented vacation.

One of the three restaurants, La Piazza, was so awful, that many people complained. The pizza there was the worst one could possibly imagine it to be (even though one would probably have to try really hard to manage spoiling pizza). Their red wine came straight from the refrigerator, and it was as sour as vinegar. The service was bad; the serving people were not particularly friendly. The buffet at La Posada restaurant obviously has a list of problems with their food preparation, and certainly, the restaurant management. We complained about that after one of us got food poisoning, and had to take antibiotics to treat bacterial gastrointestinal infection. We made a number of suggestions (and some of the things were corrected), but it seemed there was always something unacceptable to observe there. There were flies sitting on prepared food, salads were not kept cold enough (and actually were re-used the next day in a different form such as tacos or made omelets with, if they were not eaten on the previous day), yogurts were just warm and not cold, serving spoons were missing sometimes, and people would either use the same serving spoon for several foods, or just use their hands. We saw that many times. All these factors make it very easy to get food poisoning and a serious bacterial infection. However, the people who serve in the La Posada were friendly and helpful. They just seemed not to be trained well, but did try their best. Even though we used bottled water there all the time, the tap water in the hotel was so smelly, it was impossible to brush your teeth with it. Another thing is that they use plastic glasses to serve drinks in the bars (and these are not just alcoholic drinks we are talking about, but sweet nonalcoholic drink like smoothies), and they re-use these glasses. The glasses which looked quite used up are rinsed with this tap water, and this could be another opportunity for bacterial contamination.

The grounds were very nice and kept up great. There were no fans and no air movement in the bar or any of the sitting areas. Like all resorts in Mexico everything is outside. No air in the dining rooms, bar, or sitting area. The food was terrible! I was very disappointed in the food! I lost about 6 pounds from lack of it. I am not a picky person, but there are only so many ways to make left overs. The pools were small. NO swim up bars. The beach was nice. The rooms were clean with small beds like most of the resorts in Mexico. Beds were very hard. We might as well have slept on the floor. NO KIDDING! I would not go back. I don't suggest this resort mainly because of the lack of fans and air movement. I understand that everything is outside, but fans really do help. I never sweated so much. Just sitting in the bar we were sweating. Doors were closed and again no fans. No airconditioning. The air conditioning in our room never seemed to work either. We were always hot. We stayed hot for 7 days. Stay somewhere else.