Hotel Fontan Ixtapa Beach Resort, El Hujal

On the third night of my stay I had my room "broken" into (that is, a key was used, which is available only to hotel staff). My laptop, MP3 player, copy of my passport, and PSP were all stolen. The Hotel's response? 1) They refused to call the police (I had to go to the US Consulate and have them call the police for me) 2) They didn't even apologize for the break-in even though they admitted it had to be a hotel staff member 3) Didn't even offer a free nights stay 4) I had to fight them to change rooms AFTER I had been broken into 5) When I asked to speak to the general manager, I was given the run-around (US Consulate had to contact him for me) 6) The security report did not reflect things I had told them (and it wasn't lost in translation, I speak Spanish) 7) When I asked the hotel to at least front the $500 for my insurance deductible on everything, suddenly they changed their story and said it wasn't a hotel employee after all 8) When I finally got the general manager he told me he would take care of this within a week. I haven't heard from him since. Aside from the fact that the hotel is run down, you can't get internet in your room, the showers hardly work, the fact that you have no security to protect your room is bothersome. Add to the fact that the hotel will treat you worse once everything is stolen and offer no assistance (and won't call the police!) before they send you on your way, it's not worth the risk. Stay down the street at a better hotel. Pay a little more for a nicer hotel where you can at least have security.

I have to say that this is the WORST resort I have ever stayed at! Food was very very poor quality, after 2 days we ate out for the rest of the 2 weeks. Rooms were old smelly and discusting! Our maid decided to steal my jewelery and my brand new 40 dollar bra! Security basically called me a liar to my face! I got my jewelery back but not the bra.Do yourself a favour and stay else where, because this place will ruin your holiday! We work hard to save for a holiday and than stuff like this happens! Every weekend all the mexican famalies come in from inland and literrally take over the resort and you have to leave for 3 days!The resort caters to them!There are lots of other resorts to stay at, I would give this place a 0 if I could!!!!!!!!!!!!!

Had a great time with the locals that come to the Hotel. The staff at the hotel were friendly and were very quick at cleaning up after you. Buffet breakfast was excellent. You get a little tired of the suppers but you can always go out a couple of times for a change. Both Ixtapa and Zihua had great restaraunts at a great value. The rooms were clean and allowed for me to have a good night sleep. Hotel is located on a great part of the beach.

Well lets just say to find someone who speaks english is not possible and many services weren't available; no elevator= walking many flights of stairs with so much luggage.... I know that i wouldn't go back to this particular resort

The room was dirty, smelled bad, pool was ok... for kids though. Location was okay, but i will never go back to this hotel. The service was awful.

Mold on the bathroom ceiling,this is the hotel for all the locals and all their kids. Great place if you can speak spanish and have lots of kids.There is no swim up bar and a poor variety of drinks. Not too friendly to visiters from other hotels on the beach. You get what you pay for.