AmericInn Chippewa Falls, Chippewa Falls

My family and I checked into this hotel on June 20, 2011 at 7am. We had stayed at this hotel 2 weeks ago, and thought it to be nice. This day, I dropped my hubby off at the jobsite and proceed to this hotel to check in, where we thought we would enjoy staying due to quietness and privacy given at this hotel. Due to being harrassed, threatend, and yelled at by the front desk as well as safety reasons for my family we ended up leaving that evening. We checked into our room at 7am. We travel with a dog. We were given a second floor room. I asked if they had anything available on first floor and the nice young lady said that they only had this room available, as we were checking in at 7am. I was fine with it. The room was above the lobby. The only way to get up to the room was by taking the dog through the lobby and up the stairs. I thought this unusual, as usually if you have a dog this hotel puts you in the back of hotel or a first floor. Upon leaving the hotel with my dog and son to pick up my husband, we return to the hotel. As we are proceeding through the lobby and upstairs to our room, I am greeted by the desk clerk working. This is how I am PROFESSIONALLY greeted---"You can't just be hanging out here with your dog." I said "excuse me?" And what business of it was hers if I am outside walking with my son and dog. "I thought it was a free country " Afterall, I wasn't breaking any laws. I've worked customer service jobs before, this is NOT the way to greet a paying customer. I explain to her we are returning from an outing and on our way up to our room . I stated "How else are we supposed to get up to our room?" She states" there are no dogs allowed up there and it is not a free country.". I tell her and she says "haven't you read the pet policy?" I said "why are you being so rude?" She says"You're the one being rude." She continues to become argumentative with us., asking why we lied about having a dog. I stated " The clerk was aware we had a dog." The desk clerk states "You'll be subject to a cleaning fee." No compassion or kindness displayed by her. I direct my son up to the room as this lady appears to be mentally unstable and I am surprised she is working around the public. I attempt to just agree with everything she is saying. I state "Can you move us to a first floor room if that's where we are supposed to be with a dog?" She states "It's too late now. You already have a cleaning fee for one room it doesn't pay to dirty another room. I state nicely "o.k." The girl continues to threaten and intimidate our family. Nothing I say seems to calm her down, and she appears to be getting more belligerant. I am frightened as our room is located directly above where she is working. After directing my son upstairs, I begin walking up the stairwell. She's using a loud tone from the front desk, walks toward me and then walks toward the desk. She opens the desk drawer, states "Have you read our pet policy?" and SLAMS the drawer shut. I proceed up the stairs into our room and close the door. Our room phone rings. I tell my son not to answer it. It is the desk lady calling us. I proceed back downstairs and tell my son to stay in the room. She begins threatening and intimidating me again. A thought in my head tells me to call law enforcement, as I couldn't believe that this girl is working the front desk and responsible for the safety of her customers. She appearred to be in need of some mental help. We don't yell at our home. What kind of image was this girl portraying for this hotel? I called my hubby. I told him I wasn't comfortable staying there due to safety reasons. He instructed us to leave immediately. The girl working at this family oriented hotel or any job where she is responsible for the safety of others really concerns me. As a flightattendant and caregiver, this behavior would be grounds for immediate termination.

Only complaint I have was the sink and tub drained super slow. Had 3 separate was areas so both my 1-year-old and 9-year-old were happy. Many fast food places and a grocery store from a block to a few blocks away. Complimentary breakfast was typical. Satisfied us until lunch time at least. We would stay there again.

Our family (my wife and I, 2 daughters, their husbands and 5 grandchildren) decided to spend Christmas locally this year. One daughter's family as well my wife and I live 3 miles from the motel. Our other daughter and family live abour 1 hour away. In the past we traveled to Wisconsin Dells. I must say we enjoyed the motel very much. The pool with the water slide was great for the kids and grandkids. The breakfast was way more than we had expected. It was much more than just a contintal breakfast. The rooms were clean and the staff great. I would recommend this motel to anyone, especially if they have small children or grandchildren. There are many eating establishments less than one mile from the motel. They vary from fast food to sit down and be served types. As a side note. If you want to have fun I would suggest checking our Action City in Eau Claire, WI. We spent 8.5 hours there on Saturday and had a blast. Even me at 67 years old.

AmericInns are consistantly excellent and we will choose to stay in them, anytime we are in their area. We spent a month in Wisconsin this summer and stayed in several, which were all very, very good. The one in Chippewa Falls stands out because that is where my husband left his cell phone and the manager, Patti Bernatz very graciously mailed it to us. We found that we could count on AmericInns being fresh,clean, comfortable, convenient, nicely decorated with excellent breakfasts and most of all great personnel in all the areas from manager, clerks, housekeeping, etc. On our trip, we stayed in some very expensive, B&B type Inns that had charming decor and good service, but we decided that we prefer the more modern,AmericInns for comfort and consistant value. Thank you, Patti, and everyone at AmericInn. Very Best Regards, Ann Jacobs

This hotel was a lot of fun for the kids because of the pool area having a water slide, and nice for the adult swimmer too because of the nice hot tub and seperate pool for swimming and water slide. The hotel was also tops for me because it was clean, great breakfast, and the staff was excellent. I arrived later in the afternoon and asked if the coffee was decaf. The girl at the desk said no but insisted on making me my own pot! They also set out a bowl of salsa and chips between lunch and supper, a nice touch for the traveler who has kids that think there are 6 meals a day, not 3!

This place isn't a motel that is for older people,very noisy without children supervision in the pool area and the hallways. The people working the front desk were too busy to even have a supper break so we went out to dinner and brought the sweet girl back a salad. We did tell her our room was too close to the pool area and she did give us a better area!