Quality Inn Liverpool, Liverpool

When we checked in, instead of the receptionist letting us know what sort of rooms were available, we had to play a guessing game. There was no soap at all in the room, we used one that we had from another hotel. When I went to reception to get some soap, the receptionist was in the back office on the computer and shouted from there if she could help us, in turn I had to shout back what I needed. It obviously was too much effort for her to get off the computer long enough to do her job. later that night I took a shower and used the towel provided. When my husband took his shower, we realised there was only only one full sized towel for two people. The tissue box was empty. Extremely bad housekeeping. As far as the charges are concerned, we were charged $71.33 which is the going rate but my husband asked if they have verterans discounts and she assured us that she included that discount. I looked the price up online and discovered that we were charged the same rate as everyone is charged. The whole operation is a shambles. We travel a lot and we will never stay at any Clarion hotel anywhere again.