Ramada Plaza Suites West Hollywood, West Hollywood

Without a doubt the best asset for the Ramada is the friendly welcoming staff. It would have been helpful if there was information on eateries, attractions in the room given Ramada has no restaurant.

I was there for one week. The room smell like mildewed carpet. The toilet was so dirty that you can see all the stains on the seat. But the location is great!

I've been to this hotel three times now and it improves in my mind each time. The last time I was there I stayed a week, and they volunteered an upgrade to a loft suite. It's a good hotel to use as a base for touring with its great central location. But it's also a welcoming and beautiful spot to just spend a few days relaxing by the pool. It has a good restaurant on the premises with some great ones close at hand too. The hotel staff will go out of its way to make sure you are content and happy, so give it a try!

I stayed there for five nights only two weeks ago - on the basis of a 'deal' made with Qantas airlines - there were a lot of angry Aussies huddled in the "restaurant" Panini every morning - it is not what they advertise. The '5 on-site restaurants' are actually on the street, not accesible from the hotel and they are a Starbucks, a Jamba Juice (juice bar), a Topz (like a Subway) and a cafe serving truly horrible food caled Panini (which is also where the room service comes from.) The fifth restaurant WAS a proper restaurant and bar but was sold (by the new owners of the site) to a Wells Fargo Bank which now occupies the site - so they have simply failed to inform sites like this. Except for the concierge named Hugo (who was lovely and could not help enough), the staff were sullen and unhelpful, getting information from them was like blood from a stone. They refused to give us the rates for calling outside the local area "We can't tell you that till you check out" (by the way it cost us $13.70 to call home and say, Hi, I'm at the hotel, call me") The promised internet access in the rooms had been off for weeks and they could not tell me when it would be back on, they suggested I log on in the 'business lounge' - a 3 metre by 2 metre room wth two computers on a trestle table which would cost $30 per hour - it wasn't until day 4 that I overheard another guest asking about wireless access and he was informed there was wirelss access in the lobby (and business lounge) and at the pool) - in other words, the staff will only answer the question you ask, lateral thinking is something they are incapable of. The standard rooms are NOTHING like the pictures they have submitted to sites like this. Very low ceilings (I'm 5fot 2 aqnd I could touch the ceiling standing on the brick-hard bed) with dark grey dirty wall-papered-walls and the bathrooms had tiny, plastic baths with shower curtains which stuck to you when you try to shower. The room and bathroom are as clean as they can be but they are stained and in desperate need of renovation - particularly for the price we paid. The service award of which they are so proud was not won by the current owners and I doubt they would win it again - if they could, then Ramada is not the hotel chain I thought they were. If you are willing to pay their rates for 2 star MOTEL standard purely because of it's location (which is pretty good) then go for it - but just don't expect the same standards as, say, the Ramamda Plaza in Beijing - think a best Western that knows it's the only one for miles and doesn't have to try too hard.

The hotel was in a great location right on Santa Monica Blvd, but the service from the hotel staff was horrible. We lost one night of sleep due hundreds of prom kids being up all night roaming the halls. When we notified security three times during the night we were told they didn't really know what to do with hundreds of prom kids. We asked what they could do for us the next morning and they only reimbursed us $25 in parking for one day. I have stayed at many Marriot hotels and their customer service is incredible. The Ramada needs to steal some associates from the Marriot and learn a thing or two about world class customer service.

I made this reservation 6 weeks ahead of time for 2 queen beds. We absolutely had to have 2 queens because we have 18 month old twins that won't sleep in cribs during trips. When we checked in the women said they had given away our room and they only had 2 doubles. She refused to comp to suite (unoccupied) even after my husband (angrily) argued with her. My girl is disabled and because of little space on the bed she fell off. Terrible experience, never will book there again. Have traveled a lot and never had a problem like this.

I was pleased by the courtesy of the front desk staff and the valet attendants; however, my room smelled like mold and was not insulated well from hall-way noise. The vending machines were overpriced and the room service was slow. They wanted to charge me for using the business center, which I've never encountered before. Overall, I wasn't impressed with the quality related to the price. I had a great breakfast at the restaurant next door, which was by far, the highlight of the stay. I wasn't completely diappointed, but I wouldn't stay there again.

This hotel offers a very good value in a great location. The room are hip and cute but also comfy, and the staff is very nice. This will definitely be my stop next time I visit West Hollywood.

This hotel was OK. It was in a congested part of West Hollywood, with expensive parking and large but slightly disheveled rooms. Not a place I would recommenend or stay at again, but it was OK for one night.

Location, friendly service is a few words to describe the Ramada. The room is quite cosy in a positive way and very clean. The cleaning ladies are superb and so is all the staff. They are very efficient with anything you may request; nothing is a problem. A home away from home.