Days Inn Niagara Falls Lundys Lane Ontario, Niagara Falls

Hotel was Dirty ! Even for $120.00 a night, expectations were not high, but go stay at a Super * down the road.... Stains on the carpet which looked like dog pee stains No housekeeping service No Ice EVER even at 8 AM in the morning. Poor Custimer Service, screwed up reservations EMPLOYEES Smoke just outside a door Disgusting!!! After all of this I aske for a comped night ... and they said too bad! DO NOT STAY HERE expecially if you have kids!! Yes they advertise the mini golf and ice cream, but it is not worth. We are not hard to please folks and this is my first review ever!

We stayed at this location over a year ago and weren't very impressed. We thought we would give it other try, and boy we were impressed. They are under new management, and thechange is obvious. No charge for parking anymore and a continental Breakfast. Front desk Staff are very pleasent, and the manager seems to be very concerned with how are stay was. GREAT CHANGES!! Good Job Day's Inn-George B-Toronto

My husband and I stayed at this location, and had a wonderful experience. I thought that I should share the good news because to many share only bad. When we arrived we were greeted by a delightful lady named Jean, she was more than happy to sugguest sights to see, and places to go where we can get our value for our dollar. The room was clean and cozy! We went to the new restaurant the Orlean's Grille for breakfast, the food was very good, service was great, and value for the dollar was there. My husband commented on how nice it was to go to the fall and not be ripped off at every corner. On our way out we were met at doors by the new general manager Natalie, she asked how our stay was? Was there any way they could improve? It was nice to see someone actually care about us not just our pocket book!!

Where do I begin, I was in Niagara for the slo-pitch provincial tournament. My entire team was staying there and the captain of the team reserved the rooms, upon checking in the staff and manager were incredibly rude. The manager had waved the deposit fee for certain rooms booked by the team, but would not for mine. I then had to pay for the 2 nights before I was able to obtain my room keys. When I got to the room it took me 45 minutes to get hot water for my shower, and i was unable to watch any shows on the tv since we could only get certain channels which only showed cartoons or news. I am very dissappointed in the service from the hotel. When I called down to report that my room was getting no hot water there response was that it takes a while for the hot water to come on and I would need to leave it running. The amount of money I paid for the 2 nights does not even come close to the services we got. then when checking out we had to prove that we paid cause they put the charge onto another room. I would not stay here again, I am in Niagara Falls at least 3 times a year and have stayed at many hotels/motels and by far this was the worst experience I have ever had. The cost of the hotel was double the normal cost which I find pathetic! They double the price per night and don't care about the people renting the rooms. Never once were we told about any other services the hotel offered, or what time the pool was open to and from. Where the ice machine was located. I also had a coffee maker in my room which was broken so another thing that I couldn't use. This hotel is run very poorly and I would really not recommend anyone to stay here.

There were bedbugs on the bed. I was bitten a lot and couldn't sleep at all . The manager was very rude and did not apologize sincerely. Delayed breakfast so that some people left without having breakfast.

The staff greeted us with friendly smiles and recommended dinner for us. The room was cozy and we had an incredible view of the Canadian skyline. There was a weird smell in the hall but everything else was great!!

Where do I begin...upon check in we were told that the one of the rooms we had booked was never reversed. We were traveling on a long weekend and they were apparently at capacity. Other couple had to find another hotel. Then was told that the pool was not in operation....when you are traveling with 3 young children who you've promised they could go for a swim....this is not what you want to hear...."STILL under construction!!!" We were nver told this when booked. Our room was clean but it had an awfull stench of carpet and wallpaper adhesive and paint. It was so strong you could cut it with a knife! Didn't think much of it except that the room was newly renovated....right?!!@@! well at about 3am my son and husband both awoken with breathing trouble son and hubby have ashama. Since we were told on check-in that they're were no more room we didn't make any request to change rooms. The bathroom door didn't open at the way (stuck on floor tiles) nor would it stay shut even with a good push. Need it close to prevent my toddler from going in the bathroom and playing in the toilet. In the morning my oldest 6yrs complianed that her mouth tasted like paint when she woke up in the morning. My youndest woke up with a rash everywhere too...not sure if this is related. Went to front desk to advise of our night spoke with a LORI we were told that the rooms are brand new "just paint" and we should have advised them in the middle of the night. She brushed me off and asked if I wanted to check-out. I asked her if she had been listen to what I had told her and she rudely asked if I had taken my family to the local DR office to confirm ashama trigger. I advised her that I didn't feel that we should have paid for our stay or at least be compensated and wished to exaust my 100% guarantee or its free! She said "you slept didn't you"? Then to add insult to injury I asked for my tokens to go for our complimentray breakfast and she told me there were none. I would have to pay. Upon reservation we were told that it included breakfast so I call the reserv line at they told me well....our inforamtion indicates that its "included" but no where says FREE!!!! I have never been treated so poorly. Lori who was apparenntly the guest services Manager should take some training on how to deal with customers....RUDE RUDE RUDE!!! She also gave me a hard time when I asked for a receipt. Was never re-imbursed for our stay but currently have a case files against that hotel. The hotel manager Mark finally called me after 4 days and all he did was apolize. After some time of explaining what had happened he offer me a free night stay. Asked that he re-imburse me instead as indicated in they guarntee policy and said he would need to look into it further! Any suggestions!!!!