New York Marriott Downtown, New York

I woke up with bed bug bites while I was staying at New York Marriott Downtown from 9/6-9/9. I showed the manager the bites in a row on my leg, and I made several attempts to rectify this situation, directly with the hotel as well as with employees at the corporate level in the claims department. They denied the bed bug problem, and offered no help, no concern for the cleanliness or the reputation of Marriott hotels- just another unconcerned response citing that bed bugs are common in hotels in New York. They offered no compensation for the damages I incurred (I had to throw away much of my luggage, and nice clothes in order to try and get rid of the bed bugs.) The fact that Marriott would not resolve this problem is unacceptable. I spent $1,000 for my short stay and I was very polite to the staff, simply voicing my concerns, and they responded back rudely and defensively. It is disappointing that Marriott has such little respect for their customers, but what is much more concerning is how low their standards of health practice are. The NY Health Department is currently investigating the hotel.

I found this hotel nicely appointed and not pretensious. Location was good albeit close to the construction of WTC. I wish I had known about the view from the top floor, in light of this information, I would recommend the front desk personnel be a little more forthcoming regarding the hotel's attributes and amenities upon check in. Check in was swift and without issue. Room was clean, the bed and pillows were so comfortable I wish I could have spent more time them!! As New York sightseers we got up early and arrived home late. I would recommend this hotel and would definately stay here again.

Maybe I am used to staying closer to Midtown, but this hotel was kind of off the beaten path and there isn't much nearby in terms of restaurants or sites. You are literally next door to the World Trade Center site, but as surreal as it is, it is just a big hole in the ground with ongoing construction. It is not super loud, but it is loud enough that when I woke up in the middle of the night in a pool of my own sweat because your choice of covers are a thin sheet or a HUGE thick comforter, so you either freeze or sweat, I could hear machines working because they work 24/7. the hotel itself is nice. Small, cozy and comfortable. The staff is ok... not very friendly, but not mean or rude. Roy's restaurant is OK- very overpriced for both breakfast and dinner. The sports bar is very nice- they have NBA package and NHL package so every game is on huge TV's all over the place. Plus, there's Yuengling and Longboard Lager from Hawaii on tap, which is a plus. I would highly recommend the Ladaig 20- year scotch they have there. Very rare and potent. There is construction literally everywhere around the hotel. Sidewalks are closed and you are re-routed blocks and blocks to get to your destination. We cabbed it everywhere, especially in the winter. I suggest taking the elevators up to the top floor. One side of the hotel faces directly into the crater of the World Trade Center site where they are doing major construction. The other side, through the concierge lounge has a great view of the Statue of Liberty, the Brooklyn Bridge and Staten Island off into the distance. Nice hotel. Great price. Haggle with them and you can get it lower.

The hotel was beautiful, clean, the staff were so friendly. Room service was fast and very helpful. The bed was the most comfortable bed I have ever slept in so found myself buying one once I returned home. Everything you could need and want was in the hotel. I will be returning next year for longer this time.

The bell boy was great - other than that, the rest of the staff was rude. From the moment of check in you are treated like they are doing you a favor by allowing you to stay at their motel. We stayed for one week. On our last day, the desk calls your room about 8:30 AM to see if you have checked out yet. They do not speak to you - they just check if someone answers and then they hang up on you. We had a do not disturb sign on our door and check out wasn't until 11. The location is a detriment as well. You are right next to a busy highway and nothing is within walking distance. If you want internet in your room, be prepared to pay to much for it - along with everything else.

Every February we look forward to a saturday evening in Chinatown in New York City to celebrate the Chinese New Year with our adopted daughter who is Chinese and several other adoptive families and their children. This year we were able to find a room at the downtown Marriott for $250 (room plus tax) and decided to stay overnight so we could catch the famous Chinese New Year parade on Sunday. Since we had to drop off my older daughter at Newark Airport on the way, I printed out the directions from the Marriott website. Unfortunately, the directions were incorrect, indicating that you should turn right onto Laight street after exiting the Holland Tunnel. Since we rarely drive into the city, I turned right onto Laight street and was promptly stopped by a cadre of police officers who were pulling one car after the other over and ticketing them for not going straight as the green arrows indicate. There is no sign indicating that a right hand turn is illegal. Shortly thereafter, we arrived at the Marriott - valet parking is the only way to go as it is $50 for the night. Our room was well appointed, comfortable and private. Yes elevators are slow. We took a quick 10 minute taxi ride to Chinatown to meet up with other families where we enjoyed a wonderful Chinese meal and then toured the endless row of stores and outdoor bazaars. We decided to take the 30 minute walk back to the hotel with another family and enjoyed the peacefulness of the area as well as the architecture. Since the hotel is very close to the ground zero, we stopped to observe the construction site of the memorial structure that is being built and comtemplate for a moment amid these peaceful and sacred ruins where so many lost their lives. The hotel has a wonderful indoor heated lap pool. While the discount on the room was a selling point for us, the first floor concessions are very expensive for families of modest means so on Sunday morning I walked several blocks to buy some affordable croissants and muffins. After returning home, I contacted the hotel's customer service to let them know that as a result of wrong directions from Newark Airport on their website, I was confused upon exiting the Holland Tunnel and ended up getting a traffic ticket. I was not expecting that they pay my fine but thought they might take some responsibility for the erroneous directions, e.g. correcting the directions on their website and maybe offerring a small credit for the inconvenience that we incurred. I did receive a verbal apology but the directions were never corrected and remain incorrect as of today, 6/21/08. I then wrote a letter to the CEO of Marriott and received the same response - a letter apologizing for the inconvenience but no remuneration of any kind and no change to the incorrect directions. If you decide to visit this Marriott, follow the Mapquest directions, not Marriott's!

As hotels go in New York City, this Marriott in the financial district is virtually adjacent to the destroyed World Trade Center, now being rebuilt. It's around some major construction, but a short cab ride to lively night life. Beware though, the elevators take FOREVER, and aren't programmed well either. Several are decommissioned during now their remodeling, and at least one or two others were just plain out of service. I was up near the top floor & needed a new room key. Took me nearly a 1/2 hour to go down to the lobby & catch a ride back up, stopping at practically every floor. Would have been faster to walk 37 floors. If you can put up with the wait, the rooms were neat & staff friendly. It's a good value, if you're not in a hurry.

This room was awesome! It was very clean, the beds were so comfortable. It was a spacious room, with an awesome view. There was even a Starbucks in the building. Would definitely stay here again. My only regret is that I couldn't stay longer. It was convenient to the subway and battery park. GREAT!

I liked the area, because it was very convienent to get uptown, but still away from the noise and people. Very close to the water and a lot of nice restaurants.

I stayed at this hotel for four days in March of 2007 for our spring band trip and it was very nice. We got in at about 2 a.m., but everything was still ready and we were able to rest soon after. The room cleanliness was only okay, because once we got into the room, we found a pair of dirty boxers in the bathroom. Also, there was a food tray outside our door for almost 2 days before someone finally came and picked it up. the location is great; about a five minute walk from ground zero and the subway station.