Hilton Pearl River, Pearl River

I didn't like anything about this place. Attended an event here and stayed overnight. The place is run down and the food is mediocre at best. The location is not near anything so you will feel trapped. The staff will pay little to no attention to you. I have stayed at many Hilton's in the past and this one pales in comparison. If you want to stay somewhere nice in this area, pick the Woodcliff Lake Hilton.

The staff here is lazy and acts as if you are putting them out by requesting any assistance. The manager was rude. My complaints were ignored by the general manager. Do not stay here. If you are looking for a hotels in the area, there are several nice options in Montvale, NJ - within 5 miles of the Pearl River Hilton.

We are still on "cloud 9" following the wedding of our youngest son, Justin to his bride, Erin. About 6 months ago we all started to look for a suitable venue. Since the kids of our neighbors were in a marrying mood we had attended 13 weddings in the last 18 months. So we had a pretty good idea of what we liked and what we didn't. After looking at hotels and banquet halls in vermont, New Jersey and New York, we went to look at the Hilton Pearl River. We were greeted by their event manager, Gerry Burns, who turned out to be a honey. She answered all of our questions, showed us typical menues, offered suggestions as to timing, and was the easiest to noegotiate with. Along with Justin and Erin, Erin's parents (good friends) and we decided to book the hotel for our event. For Friday night rehearsal dinner we planned a Manhattan Lower East Side Deli theme, complete with hors d'oeuvres, matzoh ball soup, kosher pastrami, corned beef, knishes, and much more. For dessert in addition to the unlimited make your own sundaes, we asked for a babke cake, and all o fthe supplies necessary to make an old-fashioned New York egg cream. Despite never having done any of this, the staff swung into action, and needless to say, everything came together perfectly. They were truly amazing. We had a special keyboardist, Dani Lev, from Sammy's Roumanian restaurant in Manhattan for entertainment. Gerry along with her maitre d' were there every step of the way, insuring that the guests were happy , and pacing the evening for speeches, entertainment, and food service. Gerry had us rehearse the procession and made sure that everyone was calm and ready to go. She asked for the names of people for who she would have printed reserved seat signs in the first row. On wedding day we were all excited, and Blake, 3, was going to pull Braden, 1, down the aisle in a red wagon. At the last minute Braden decided not to take the ride, so Gerry had Braden's dad carry him, followed by Blake with the wagon with a tuxedoed teddy bear following. Problem- and instant solution. The ceremony was magical and needless to say we were excited. We had told Gerry that, we really liked lamb chops but we had missed getting them at the previous weddings. And, so, when we exited the ceremony into the cocktail hour, there she was with arms outstretched, a plate full of lamb chops in each hand. And, she said "keep moving... we don't want to hold up your guests". Without boring you with details, the Sunday brunch was just as professionally run. The omelet stations were manned, there was an ample supply of everything, both food and plates at all three of the events, and used plates were scooped up promptly. This really is a class act. Truly, we joked that we would be back as wedding crashers. We would highly recommend the hotel for any type of catered event. Incidentally, our guests had about 15 room nights and I am not aware of any complaints. Our guests were all very happy. we had a great, great time and would do it again. Finally, the catering staff was very reasonable in counting people at the buffets. All in all... 100%. We are so fortunate. Thank you Hilton Pearl river. We truly feel like a part of the family.

"Our children" were married at the Hilton Pearl River on a Sunday in September, 2006. This hotel, its Wedding Planner, and Staff helped create a wedding that exceeded our dreams and imaginations. As you approach the hotel, you are hit by a chateau-like building looming ahead, dramatically. From that moment on, you are convinced that this is the mood and the setting for an elegant wedding. Bellhops meet you at your car and are eager to assist you. The lobby is grand and inviting. The rooms are clean, spacious, and attractive. Throughout the pre-wedding process, and the wedding ceremony, and the cocktail hour, and the reception, the wedding couple and their families were guided and supported by a professional and skilled staff. The person who worked most closely with us in the planning stages was experienced, accessible, and ammeneble from beginning to end. During the wedding, he, the maitre d's, and the wait staff remained there for us in a supportive, serving capacity. It is a month since the glorious wedding. We are all still high on this magical evening. Accolades from knowing and seasoned guests have been pouring in. Their comments generally focused on the food, drinks, and atmosphere. To them: The food was of excellent quality, delicious, and served sumptuously. Wines and drinks flowed and were of "perfection!" An air of warmth, spirit, and love permeated the night. We live in Manhattan, New York where fine hotels and wedding venues reign supreme. Well, they will be meeting their match, if not surpassed, in the Hilton Pearl River as a Hotel and as a Wedding Venue. We have attended many a gala event in these hotels. None to date, in our opinion, holds a candle to the Hilton Pearl River. This hotel is perhaps the best kept secret in New York and its surrounding regions.

We had a wonderful experience at the Hilton Pearl River. The hotel is lovely inside and out. The setting is charming, the furnishings are quality and the service is excellent. We look forward to returning to the Hilton Pearl River for a longer stay.

A great appearance/facade but that's about it. We stayed at this location for a wedding on 7/1/06. The wedding was carried off quite well but that's where it all ended. The rooms offered were unacceptable, the guests in our party encountered noisy and malfunctioning air conditioning (causing multiple room changes to be requested), the faucets in one of the showers came off and the door lock was inoperative on another room. Knownig that these rooms were not inhabitable it is puzzling as to why they were offered to guests. Housekeeping service was almost nonexistant (our room was not made up as late as 3:00pm) and when an attendant was requested from the front desk a sarcastic answer was offered. Parking was ample; but, there were broken beer bottles strewn around the parking lot making it perilous for driving. The front desk had to be notified of this condition before it was cleaned up (no regular monitoring of the facility). All-in-all the poor level of accommodations, and the less than friendly front desk, spoiled the wedding and its festive atmosphere. Hilton appears to be a franchise on the decline and it has been so for many years, they are doing nothing to remedy it. I do not recommend this hotel nor any other Hilton for that matter.

My family and I stayed at the Pearl River, NY Hilton for my sister's wedding that was located about 20 minutes away from the hotel. Including all the wedding party, guests, family etc, we occupied approximately 48 rooms and over 100 guests staying at the hotel for 2 nights. We were not at all satisfied with the service that was provided especially towards the guests of honor, mother, father, sister of the bride, and immediate family of the groom. We asked to all be situated on the same floor in order to not disturb other guests staying at the hotel not related to the festivities, yet the rooms directly across from the bridal suites were occupied by strangers to the party. Needless to say with all the commotion, the guests were not happy with the noise that was made when we all returned from the wedding, late Sunday night. The service in the hotel in terms of cleaning was unacceptable as well. We had to ask for housekeeping to clean our rooms, which is understandable considering the bride and bridesmaids were usually in the room preparing for the wedding, however when there was garbage outside of our room in garbage bags, and housekeeping did not pick it up over night, I found that to be unhygienic. The last straw of our stay was when early Monday morning, after the wedding, I walked over to the front desk to ask what time check out was and the representative at the front desk stated “noon”, I informed her that I would not be leaving at noon, considering it was 4am and that we were part of the bridal party and occupying three rooms counting the main bridal suite. She explained that I would then be charged. That was absolutely unacceptable. She did not even extend the courtesy of a late check out. Nothing! The grooms parents did have an exceptional rehearsal dinner at the Pearl River, NY Hilton. It had declicous food and good catering services. Just stay away from the hotel services. Overall, the hotel does not specialize in service. (With the exception of several gentlemen that assisted us with bags, which of course we had a ton, the last mintues shuttle service to the church for the wedding, and the rehearsal dinner.) I could only imagine how the other guests were treated if, I was treated so poorly.