geared to the older tour crowd
We (a family of four, kids 8 and 11) stayed for two nights in early June. Like another reviewer, we had booked our train separately. The hotel is very geared to serving the cruise ship package people, and don't seem very concerned with helping independent travelers. The place is filled with over-60 tour group crowd.
Nevertheless, we had a nice *big* room with a bunkbed for our kids, which thrilled them, and while the restaurants had no kids menus, they were very nice about making special foods for the kids.
Our biggest problem came after we left - we forgot our camera battery and charger in the room. We called two days later and were told that they had the charger, that it would be sent to our
home address. Two months and 7 phone calls later, and I still don't have it - I'm starting to wonder if I'll ever get it back! Every time I call, the staff is very nice, assure me that they'll get back to me, etc., but don't. At this point I'm dealing with a manager - even she seems to be unable to get the responsible person to call me. Very frustrating.