Park Royal Ixtapa, Vista Hermosa

We came down with 10 people because Cancun was hit by the hurricane. We didn't know what to expect because we had been going to Cancun for 12 years. All of us loved Ixtapa!!!! We also really enjoyed our stay at the Radisson. All the staff were very nice. The rooms were clean, we had no ants and the room didn't smell. We had the all inclusive booze only, but we did eat lunch there and it was great. Our whole group was very pleased with our stay. We are going back again in February with 16 people, but couldn't get rooms at the Radisson. I guess it's sold and they didn't have any info when we were booking for 2007. We had to book at the Tesoro next door. We will go visit the Radisson to see if any changes have been made. For those people who complained about everything, they wouldn't be happy no matter where they stayed. Also Remember you are in Mexico and their language is spanish. Teresa

I loved this place. I went with my friend and her family in February for vacation. It also happened to be over my birthday. For my birthday the staff surprised me with a birthda cake and sung happy birthday to me. That along with playing tequila volleyball made my stay memorable. My experience there was so much fun I have planned another trip with my family in March of 2007.

The Radisson Ixtapa can be summarized like this: horrible customer service! First, all residents are required to wear a hotel wrist band. If you cut it off for some reason or another, the staff makes you jump through hula hoops in order to get another one. In addition, if any of your outside friends enter the hotel lobby, the hotel staff harasses them because they are not wearing a Radisson wrist band, because the staff assumes that everyone is trying to sneak into the hotel. Some friends of mine checked out of the hotel one day, but I stayed on for a couple extra days. When I walked back into the hotel later on, a staff member came up to me and exclaimed that I had checked out and was trying to sneak back in, even though I was still wearing my Radisson wrist band!!! You call this customer service!!! In addition, you cannot bring in any outside food or beverages. I stopped by the grocery store and bought some water and snacks, and upon entering the hotel a staff member came up to me and said that no outside food was allowed. I basically had to threaten him, saying I'd call Radisson in the United States in order to get this bugger of an employee off my back. It seems that the hotel staff gets compensated not on the service they provide, but on how much they can harass the guests over some stupid hotel rule like wristbands, no outside food, etc. When you check out, make sure you look out for hidden charges that they'll put on your credit card! Also, the rooms have a constant smell of mold, and you will always find ants crawling inside the bathroom. The hotel building is very dingy, and is not what you would expect out of a Radisson anywhere else in the world. This hotel is not worth the money. For an American hotel, you will NOT get American-style service. Until the Radisson parent company trains its Ixtapa employees about customer service, you are GUARANTEED a BAD EXPERIENCE at this hotel.

we just returned from Ixtapa after 10 days at the Radisson Hotel. The staff is the best I have ever seen, hotel clean, nice rooms-there is a funny smell in the bathrooms, but easily resolved with a can of Oust!! The food was very good; they really attempted to give you a variety. We did the all inclusive and it was well worth it. Great snack bar at the pool. Drinks-whatever you want. Lots of activities if you want to join in. No one hassles you if you don't want to. The view of the ocean is fantastic. I would highly recommend this hotel for people with children. Very kid friendly. We really never found one thing to complain about. We would go back tomorrow if we could. I think the Radisson been getting some bum raps-don't believe the bad reviews. Maybe there was a time, but not now. A definite 4 star hotel.

We were a group of twelve people that were displaced from Cancun due to the hurricane "Emily". We had trouble with our rooms due to lights not working, beds being dirty&wet,remotes missing. They did rectify the situation by giving us other rooms.We had trouble with housekeeping since they were sporadic cleaning them daily. The employees spoke little English and thus was difficult sometimes to get point across. This was Spanish/Mexican vacationers hotel. Food Wasn't good. Ten out of twelve got intestinally sick.

not much going on at night, but a nice place to stay and i will go back

The grounds of the hotel are kept clean and staff will acknowledge you by saying, "Hello", but as soon as you get into your room you~ will notice a very bad smell. Heating and Air conditioning vents are covered with mold. Bathroom walls and shower curtains have mold on them. Rooms need to be updated. When asked to change rooms, they said "No". Met a group of people in the people area of the Hotel, they claimed they had rooms with a mold spell also, but they were able to move to a different room facing the pool, which didn't smell as bad. I would not advise this hotel to anyone. This is a 1-2 star hotel. At times, when I would be in the main lobby, you would see a line of people waiting to complain to the manager.