Beachscape Kin Ha Villas and Suites, Cancun

i stayed at this place for 4 nights in january 2012. im my 33 country travels i have never ever until now experienced such RUDE and UNCARING staff. i pre booked breakfast for each morning before i arrived. for 2 mornings i requested a pre packed breakfast as i was doing day tours but they told me i had to pay an extra $20 usd for this even though i had already paid for full breakfast? what the hell? they tried to rip me off. so i asked to see the manager who also made no effort what so ever to resolve my problem she said pay or go without. i told her i was unhappy with the service and told her i will leave bad feedback for this hotel. she just looked at me and didnt care at all. so i had to write and let other people know about my nasty experience here. seriously if you want to stay in this location there are other hotels right next door so go and stay there and not have to worry about the hassles of this hotel. its just not worth it when your on holidays.

This is by far the best value with the best beach (larget and calmest) in Cancun. This hotel does not cater to the college. My wife (native MX) and I go to Cancun for a week every year and will be going again next month. For $200 you can rent a car which gives you a lot of freedom, considering a taxi round trip to the airport is $50. If you are on a budget you can get everything you need at walmart, the suilte comes with full kitchen including dishes.

Yes, you get what you pay for, but the food is good, the drinks are watered down (probably because you can get the all-inclusive plan), and the waiters, while not always smiling, are friendly and responsive. They really work hard walking back and forth between the bar and the beach chairs. Vendors walking the beach are not allowed to come up towards the hotel, so you're never bothered, and there's a security guard always there. People from the hotel next door would try to use the lounge chairs at the Ambiance, even though there were plenty at their hotel. Can't blame them. There's no ice machine, but I believe the gift shop sells ice, and there's a supermarket about a 2-minute walk (take a right at the end of the driveway). For a 10-minute walk (take a left), you can find outlets, malls and restaurants, plenty of stuff to keep you busy and entertained. Or you can hop a bus to downtown for 6.5 pesos (10 pesos was 68 cents when we were there). The bus stop is right at the hotel, and one comes by every couple of minutes. They go to downtown, Walmart, etc. Read the front of the bus or check with the front desk. The beach was the best by far. They used a machine to crush the shells so the sand was soft. It was also cool and not hot. We walked to the other hotels' beaches on either side, and their sand had small pieces of shells. The waves were gentle and you could walk out quite a ways with it only going up to your waist. The perfect beach for kids. We walked down the beach, and it got narrower and rockier. At those hotels, there were more people laying on the beach in a smaller area, so they were quite close to one another. At Ambiance Villas, you could have your own palapa and not be bothered by anyone else, even by the children that were there. The restaurant did not have a lot of different dishes, but what they served was pretty good. And cheap. An entree was 100 pesos (about 6 or 7 dollars). Bring a money exchange chart. Especially when bargaining with the vendors at the markets. Have a price in your head so when they tell you their price, you can tell them what you're willing to pay. My friend got a nice blanket at a good discount. The room was clean. We asked for a first floor room near the beach and that's what we got. It had a small kitchenette (sink, good-sized refrigerator, microwave in the upper cabinet), which was an upgrade from what we booked. We did not get the all-inclusive. Breakfast was 95 pesos a piece, and well worth it: made-to-order eggs, pancakes, hash browns (fried potatoes), sausage or bacon, fruit, danish, toast, juice, milk, cereal, yogurt, and coffee. Steer clear of the timeshare people (about a dozen standing behind small counters). There's an ATM and money exchange counter for money, and taxis and shuttles just outside the door. We would go back and stay at Ambiance Villas.

We just stayed there one night, our last night. We loved the place. It was a huge one bedroom complete with a kitchen. It felt spacious and clean. The beach is excellent and well groomed. We enjoyed dinner at their restaurant near the water (great seafood, but watered down drinks). We bought breakfast in the package and it was great. We loved the fresh fruit and the omelet was tasty. This is one of the most beautiful beaches in Mexico with bright turquoise water and white sand beaches. We loved it there and would return in a second! Also we bought all of our sovenirs nearby. There are lots of places to eat, shop, and stay in the hotel zone. However there are no elevators so we used a bellman coming and going, which was fine with us. Great value!

This was our 2nd trip to an ALL-INCLUSIVE resort. The first place was the Puerta Varrata Palace. On a scale of 1-10 the PALACE would be a 10 and the Ambiance a 3. Why the lower score? Let me tell you. A little background. First of all the hotel is very clean, the staff is very friendly, the beach is groomed and very nice. The water is so beautiful. They have two eating areas. One area is attached to the lobby area, it is an enclosed area with an outdoor covered patio. This area is used for their breakfast meal. The second eating area is a thatched roof, tiled patio, open sided facility near the beach. This area is used for the lunch and evening meals. When the caribbean breeze gets to gusty, they will move their lunch and evening meal to the covered indoor area. There were several times that we felt the breeze was to strong and uncomfortable but they still had the meal out on the beach. With the breeze, the food cooled very fast. Probably the biggest reason for the lower score would have to be because of their procedures and policies. We had the all inclusive package which meant we wore a yellow bracelet. Whenever we went to eat, remember there were 6 of us in 3 rooms, we had to provide them with the bracelet number, the room number and everything we ordered was itemized and you had to sign a check. The staff was busy and we had to continually ask over and over for the check so we could get on our way. It was really an annoying policy. Even if you stopped at the bar and wanted to grab a bottle of water, the cashier would have to find a waiter, the waiter had to go through all the procedures to write up a ticket and then you had to wait in line for the cashier to ring up the ticket so you could sign it. Very frustrating!!! At the Palace we wore the bracelet but we never had to go through any of the hassles like we were subjected to at the Villas. One would wonder what difference it makes, as long as we had the bracelet on why did they care how much we ate? The other reason is that with only one restaurant, with a limited menu, we got tired of eating their food, especially when it was unpleasantly windy on the beach side location. So we ate out at some of the nice restaurants on Hotel row. So we paid for something that we didn't utilitze. Also the Palace always had a snack buffet area that was always stocked, so you could grab a plate go in and out very quickly which was nice when you were racing to go on tours. At the Villas, everything was on order, so many times we skipped lunch just because we didn't have time to wait to be served a snack. Oh yeah, one other thing, the all inclusive did not include some of the higher priced items on their menu, such as steak and shrimp meals. We talked to them about it as we never saw anywhere in our documentation that there were exclusions to their all inclusions. In addition, no entertainment was provided, the tour host was there only during limited hours. Would we go back? Probably not, we would do more research and save up a little more money to afford the nicer hotels. When you consider that the more expensive hotels often have 3,4 or even 5 different restaurants to choose from as well as in house entertainment, our out of pocket expense was probably comparable. I guess if you plan on cooking your own meals, didn't want any night time entertainment, then the Villas would be perfect for you. Access to the buses were easy. Just remember, the moral of the story is that you get what you pay for. This TripAdvisor Member:

My boyfriend and I booked a 1-bdrm suite and did what someone suggested on here: request an ocean view since there's a good chance that you can get one if available. When we got one, I was so happy and the suite was HUGE. (It even had TWO balconies-one indoor w/ a sliding door to step into the outdoor balcony.) It was basically a 750-800 sq ft apartment unit! I was so excited until the next morning when we found out that ants from the kitchen got into our cereal boxes that we bought from the local grocery store! Anthony (bf) saw that the ants were coming from a crack on the wall. I was pretty disappointed and annoyed since I thought that they would have noticed and fixed it already, giving the fact that it was pretty noticeable. Another thing I didn't like: he didn't tell us that there were two beds instead of one king size bed! SOO, we requested another room but it didn't have an ocean view. It wasn't as big but still pretty spacious. Moreover, I liked the arrangement of the unit better. One thing I didn't like was that there was a door that went into the next door hotel room that dampered the insulation so you could hear the tv blaring from the other room and such. (Of course the door is unable to open from both sides). A funny question that Anthony asked the guy showing us the 2nd room was, "No view, but no ants, right?" The man laughed and said yes. So it was basically like a trade off. Despite that whole "switcharoo" thing with the rooms the first couple of days, we had a great time. Very clean hotel and beach. I agree with previous reviews on here that said that the breakfast buffet was great but the dinner in the beach restaurant was so-so. Something about the beach: if you like a calm beach with little to NO surf, this hotel's beach is what you'll like. If you like a lot of surf and love playing in choppy waves, go on the opposite side of the hotel zone, right around the Hilton hotel.

We just got back from the Ambiance Villas yesterday. Here is what I liked: The beach was the best part about the whole place. It was the cleanest beach from all the other resorts. Water was also warm and had a lot of space as far as beach goes. We had booked a one bedroom suite and it was plenty of space since we took our one year old with us. He needs to walk around so it was perfect for us. It was very clean. Originally we had a room that had ants and they come out due to humidity and the only way to keep them from coming out was to keep our suite absolutely cooled. Well the ants were still there. They even sprayed insect spray but it didn't help. So we asked them to switch and give us another room. The 2nd suite they moved us into was upgraded and much much better and cleaner. It was my understanding that it was a timeshare property so the owner kept it very nice so we were very happy. What I didn't like: They advertise two restaurants but really both restaurants have the exact same menu. And if one restaurant is open, then they 2nd one is closed. They never kept both restaurants open. So eating and looking at the same menu every day got pretty old. But that's what you get for a small resort. Breakfast was the best meal of the day!! The waiters are not very friendly...they maybe nice people but they don't smile much. The front desk staff is pretty nice. They tried to accomodate our every need. My son had an ear infection in both ears so they connected me to a doctor right away and the doctor came to our suite within 30 minutes. So that was nice because my son was treated right away. Overall, our experice was very nice at the ambiance villas. We would not come back here only because it's older and they don't have much choice as far as food goes. But we enjoyed our stay.

After spending two hours to get through the airport immigration and away from the time share agents, we arrived at an older, but very pleasant looking hotel. Resturants are a little expensive. Breakfast is a buffet only, but you can get a cup of coffee for $2.50. Dining menu is limited, but the food is good. Try taking the local bus to the shoppping area between the Ambiance and the hotel zone. Numerous shops and resturants. The beach is beautiful with many lounges. Very clean. If you don't like climbing stairs, get a ground floor. There is no elevator. You may have to walk up 4 floors! Check out time is 12:00 noon, but if you have a late flight, the hotel will give you a late checkout at $10 per hour.

I absolutley loved this place! Clean, quiet and close to everthing. The villas are big and comfortable. The pictures on line do it no justice. One thing negative is that it only has 1 fully operational restaurant and another that is open only a few hours a day on certain days. However the activities in Cancun are usually all day and include food so if your going to sight see and do tours don't go all inclusive! It's pointless. Very romantic place and the beach beds are awesome! Taking the bus to hotel lane or downtown to the market place takes no more than 5 minutes in eaither direction. Ther is also a local mini mart that sells the essentials including booze across the street! If your looking to stay drunk and not sight see go elsewhere but if you want to see the country and take eco-tours.. recommended,,, this is for you.. YOu can party just as easily with a short walk or bus ride! No fighting for beach chairs here! The guy in the hall who sells tours is a bit pricy go to downtown and they will throw these tours at you for dirt cheap!

Everything about the Ambiance is as good as it gets. From the choices of clean, spacious rooms and suites, to the excellent food (and friendly staff), to relaxing on the most beautiful beach anywhere - there was nothing less than perfect. I stayed 4 days with my family (mother, sister, brother-in-law) in Feb. 2005, and we went again in March 2007 for a week. While we were there, we looked at some of the other nearby hotels and beaches... none could compare to Ambiance. If serenity in the tropics is your bag, trust the Ambiance Villa for the perfect vacation.